Store Manager Southwood

Job Description

STORE MANAGERDIVISION 400

Summary Description:

• To oversee daily operations of assigned retail store.
• Reports to Senior Retail Sales Manager or Retail District Manager and Director of Sales and Operations.

Exemplary Duties / Responsibilities:

• The Store Manager is responsible for the daily sales and operational success of assigned store.
• He/she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
• He/she is accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.

• The Store Manager is responsible for submitting and maintaining all records necessary in daily operations.
• He/she is responsible for ordering merchandise and store supplies.
• The Store Manager is responsible for maintaining store in an orderly fashion, rotating product in a timely manner, and overseeing production and pricing of merchandise.
• He/she controls inventory to maximize revenue and return on product.
• Maintains correct inventory of new goods as required.
• He/she supervises and cross trains all store personnel including new employees in all areas of the store.
• He/she is responsible for maintaining all safety, cleanliness, merchandising and display standards.
• He/she reports safety hazards and all accidents to Risk Management Specialist and Division Director IMMEDIATELY.
• He/she check in deliveries.
• He/she Answers to phone inquiries.
• The Store Manager is responsible for ensuring a high level of service and donor appreciation.
• He/she ensures all employees adhere to current Goodwill dress code/uniform policies and procedures.

Employment Standards:

Education/Experience:

• High School diploma or its equivalent.
• Three to five years experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
• Positive work history.
• Mathematical skills.

Knowledge:

• Ability to read and write.
• Ability to understand complex instructions.
• Knowledge of retail and supervision of others.
• Basic Computer Knowledge.

Skill:

• Fluent oral and written communication skills. Bilingual a plus.
• Outstanding organizational and decision making skills.
• Cooperation with Division Director and direct supervisors.
• Ability to supervise, direct, motivate, discipline staff as necessary.
• Ability to work well with the public.
• Ability to work with minimum supervision.
• Ability to write and respond to e-mails.
• Able to lift, carry, push and pull at least 50lbs.

Core Competencies I:

To perform the job successfully an individual should demonstrate the following competencies;

• Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.

• Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork –Exhibits objectivity and openness to others views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.

Licenses:

Valid CA Driver’s License; clean and current DMV printout, and have car insurance. Must provide own transportation to use on company business.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.