Store Leader: Chicago

Our store teams are the heart of Leap! We are looking for an innovative and engaging Store Leader. This leader will gain first-hand exposure to a wide range of brands and build dynamic store teams to create exceptional customer experiences.

The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees, and many more. 

What We’re Looking For:

• Recruit top talent for all positions in-store; Sales Associates and Sales Supervisors
• Influence and inspire a team to create memorable in store experiences and foster a positive environment
• Ideate, create and execute action plans to drive sales and client engagement 
• Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
• Curate and execute fruitful in store activations and support with new store openings as needed
• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
• Build out team schedule while managing payroll effectively
• Keep an agile work schedule; including days, nights, weekends, holidays 
• Two or more years of direct and/or indirect management experience
• Three or more years of customer service and/or retail experience
• Must be at least 18+ years of age
• Maintain an active floor presence, including standing and walking for extended periods of time
• Comfortability using a ladder and lifting a maximum of 50lbs

Who YOU Are:

• People Leader- effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
• Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
• Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams. 
• Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
• Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.
• Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work.

Measures of Success:

• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
• Clienteling: Client Outreach, Networking NPS (net promoter score)
• Ability to accomplish tasks + meet deadlines effectively

Leap Perks:

• Employee discount + wardrobe allotment for participating Leap brands
• Bonus Eligible
• 401K + Matching 
• Accrued PTO for those eligible (blackout periods apply)
• Medical, Dental & Vision benefits (must avg 32hrs+/wk)
• HealthiestYou Telemedicine

If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com

Salary: 54k - 57k annually

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued

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