Address
Form of workJob Description
Day to Day Responsibilities:
" Handle incoming high order volume received via phone and email.
" Handle high volume of Case Management related to inquiries and orders in SalesForce.com
" Interact daily with internal/external contacts using multiple systems to ensure accurate information.
" Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
" Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
" Assist with complaints processed by the Complaint team. " Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. " Follow up with New Accounts team on necessary account set up changes.
" Responsible for ensuring 100% follow-up to customers internally and externally.
" Attend Product/Technical training as scheduled.
Hours of work/work schedule/flex-time:
" Monday through Friday, 8 hour/day between the hours of 8:00am and 6:00pm
Required Education:
" High school graduate or equivalent.
Required Years and Area of Experience:
" 2+ years of cross functional commercial or Customer Service experience.
Required Skills:
" Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
" On time attendance.
" Excellent professional verbal and written communication skills
" Proficiency with Word, Excel, E-mail, Web.
" Can type at a 50-WPM average.
" Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
" Ability to meet or exceed Department Metrics.
" Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
Desired Experience / Qualifications / Skills:
" Experience in the Life Science industry or related field.
" Experience with PeopleSoft Order Management or a comparable system.
" Experience with SalesForce.com case management.
" Call center experience.
" Handle incoming high order volume received via phone and email.
" Handle high volume of Case Management related to inquiries and orders in SalesForce.com
" Interact daily with internal/external contacts using multiple systems to ensure accurate information.
" Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
" Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
" Assist with complaints processed by the Complaint team. " Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. " Follow up with New Accounts team on necessary account set up changes.
" Responsible for ensuring 100% follow-up to customers internally and externally.
" Attend Product/Technical training as scheduled.
Hours of work/work schedule/flex-time:
" Monday through Friday, 8 hour/day between the hours of 8:00am and 6:00pm
Required Education:
" High school graduate or equivalent.
Required Years and Area of Experience:
" 2+ years of cross functional commercial or Customer Service experience.
Required Skills:
" Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity.
" On time attendance.
" Excellent professional verbal and written communication skills
" Proficiency with Word, Excel, E-mail, Web.
" Can type at a 50-WPM average.
" Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
" Ability to meet or exceed Department Metrics.
" Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
Desired Experience / Qualifications / Skills:
" Experience in the Life Science industry or related field.
" Experience with PeopleSoft Order Management or a comparable system.
" Experience with SalesForce.com case management.
" Call center experience.
