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Form of workJob Description
The PPT SRE (Platform Products Technology Site Reliability Engineer) Team is seeking a seasoned Staff level Site Reliability Engineer with a focus on distributed systems, Linux, API-driven development, and Kubernetes. The successful candidate will play a pivotal role in strengthening the PPT SRE team by supporting applications developed primarily in Java/Python.
SRE Team plays a crucial role in providing insights to developers on how to ensure and enhance the stability and availability of their production systems.
As part of the PPT SRE team, the Selected Candidate will be instrumental in implementing alerts and monitoring for all product lines.
The Successful Candidate will join a team that sets the benchmark for other teams in the organization.
Our team is made up of innovative engineers who excel in solving complex industry problems and positively influencing functional engineering teams.
Essential Functions
Coach and Mentor Junior Team members on SRE Best Practices for Scripting & Efficiency Gains
Engage with developers, architects, PMO, product, O&I and RISE teams from the start of the SDLC phase.
Subject matter expertise for the assigned product verticals.
Investigate, troubleshoot payments and believes in its slogan ‘It’s Everywhere You Want to Be’, for making payments accessible everywhere and for everyone. This group innovates technology that improves the lives of millions of people around the world for the payment ecosystem. The desired candidate will be part of this journey of our team and will be contributing and monitor critical Digital Products. This will also include providing on-call support, engaging customers and business, analyze functional and technical in-depth solutions.
Dive deep and understand every issue occurred and own them completely for end-to-end closure.
Proactive troubleshooting & product maintenance/break-fix.
Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
Reduction in operational toil.
Work closely with the corresponding dev teams on suggesting new features and enhancements based on live issues.
Develop tools and programs to achieve operational efficiency, smooth customer experience and become technical expert.
Provide ideas and develop tools that will ease the day today activities of the team.
Provide guidance and technical expertise to junior team members.
On-Call support required
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications:
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in analysis, design, development, implementation and testing of Java/J2EE based enterprise applications.
• Ability to understand current apps and perform deep dive analysis on existing performance issues.
• Good understanding of Linux OS concepts, CPU performance, Load Avg, Network analysis, Memory utilization, JVM Garbage Collection strategies etc.
• Experience with performance analysis of large-scale cloud-based application system.
• Understanding concepts like Connection Pooling, Load balancers, max connections, rate limiting, traffic routing, network latency.
• Experienced database skills (oracle, DB2, MySQL, MongoDB etc.), working knowledge of UNIX or Linux
• Experience in any one of scripting languages (shell, python etc.)
• Understanding of Mobile SDK languages is a plus
Container Infrastructure: Experience with Kubernetes/Docker deployment, configuration, scaling and management of containerized applications.
Experience with Enterprise SRE Monitoring Tools like Grafana & Prometheus is a Plus.
Additional Information
** Work Hours:** Varies upon the needs of the department.
** Travel Requirements:** This position requires travel 5-10% of the time.
** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,100.00 to 154,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
