This position is a hybrid role, and it is required to be on-site 3 days a week at one of the following locations:
*Chevy Chase MD, Fredericksburg VA, San Jose CA, Chicago IL, Dallas TX, New York NY*
Job Responsibilities:
- Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
- Translate complex ideas into understandable concepts that evolve and enhance the product experience
- Advocate for the customer through human-centered research methodologies
- Develop a fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization
- Conduct research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as in-depth interviewing, usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
- Champion prioritization of design centered product enhancements grounded in research and analysis
- Create prototypes that showcase multiple design concepts quickly, with an acute understanding of what customer and business problems they solve.
- Scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary.
- Deliver responsive designs across and tailored to large monitors, tablets, phones, and other device types.
Basic Qualifications:
3+ years of experience with User Experience design
Preferred Qualifications:
- Experience designing for internal platforms, tools, and products
- Experience in enhancing the associate experience and satisfaction metrics is a plus
- Experience designing for cross channel experiences
- Effective communication and storytelling skills
- Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams
- Familiarity with working in an established design system
- Experience developing requirements for WorkDay customizations
Annual Salary
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
- to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
- Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.