Lead Ux Designer - Servicing

OneMain's UX Design team is dedicated to building digital products that improve the financial well-being of hardworking Americans. We're responsible for shaping how customers experience OneMain by providing a journey infused with ease and context, so customers can gain confidence and optimism in their financial futures.
We're looking for an experienced UX Lead to deliver a well-thought, intuitive, and appealing loan servicing platform experience. In this role, you will be responsible for unpacking complex problems, leading designers and initiatives, and working closely with researchers, product managers, and engineers to deliver customer-centered experiences. This is both a hands-on and leadership role, with future management possibility for an experienced candidate.
You'll be great if you're...

• A UX expert. Customer centered design thinker that uses UX best practices.
• A service designer. You design ecosystems with seamless orchestration.
• Insight driven. You start and end with customer empathy, research, and data.
• A strong communicator. You present brilliant work with clarity and enthusiasm.
• A collaborative builder. You embrace ambiguity and collaboration without ego.
• An inspiring leader. You lead by example and elevate those around you.

Responsibilities

• Collaborate with cross-functional teams to unpack complex problems, plan research, generate ideas, and execute from low to high fidelity delivery.
• Apply human-centered design methods through discovery, research, ideation, prototyping, to deliver easy, empathetic, and encouraging experiences.
• Utilize service design methods to design ecosystems that orchestrate both foreground and background actions, people, processes, and touchpoints.
• Drive bold innovative ideas that push the evolution of product experiences.
• Collaborate with researchers to plan user research and generate insights.
• Foster alignment and clarity via design-led workshops to create process maps, flows, wireframes, journey maps, service blueprints, UI designs, and more.
• Propose information architecture, interaction design, and usability direction grounded in research and best practices.
• Create and refine prototypes based on input to meet business and customer needs.
• Contribute to high-level strategic decisions and lead whiteboarding sessions.
• Quickly make sense of, and thoughtfully solve for complexity at large scale
• Use and help maintain our design system to deliver a consistent, on-brand experience across products and channels (web, app, email, etc.).

Qualifications

• 8+ years experience designing complex consumer digital products (non-marketing)
• Portfolio of digital product design (not marketing or informational sites)
• Strong knowledge of best practices in all facets of UX (IA, IxD, usability, etc.), research, human-centered design, and design thinking.
• Exceptional communication skills, including the ability to present work, explain design rationale, and collaborate with a wide variety of product stakeholders.
• Ability to adapt and excel in a rapidly transforming environment.
• General understanding of how systems fit together and challenges of different configurations.

Preferred but not required:

• Prior experience with Financial Services / FinTech.
• Successful record of working in a complex Enterprise organization.
• Direct people management experience

Location: Hybrid schedule. Some travel required. Candidates must live within 1 hour driving of the following locations:

• Baltimore, MD
• Wilmington, DE
• Evansville, IN
• Chicago, IL
• Dallas, TX
• Charlotte, NC
• New York, NY

Target base salary range is $130K - $150K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for bonuses or incentives that are based on individual and company performance.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

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OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.