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SalarySince our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Position Summary:
As a Senior Technical Writer, you will be responsible for producing high-quality technical documentation that supports our products, services, and internal processes. Your primary objective will be to communicate complex technical concepts concisely and accurately to different audiences, including end-users, developers, and stakeholders. The candidate will communicate within and outside of their own function to gain cooperation on operational processes, practices, and procedures. Candidate must also possess excellent organizational skills and attention to detail with the ability to maintain focus on complex tasks.
In the Senior Technical Writer role, you will also work as a knowledge manager, you will be responsible the creation of a corporate knowledge framework by developing processes and protocols for storing information, creating searchable content and artifacts, and encouraging culture of knowledge sharing.
This is a Remote/Work from Home position reporting to the Director of Enterprise Architecture.
What you will do:
- Work closely with the development team (including engineers, designers, and product managers) throughout the development process to understand features and functionality of ClearCaptions products and services.
- Collaborate with the development team to translate complex technical details into clear, digestible documentation, tutorials, and release notes.
- Supplement existing documentation based on feedback from customer-facing teams and actively address knowledge gaps, prioritizing user empowerment across all user levels.
- Develop visually captivating, dynamic documentation that includes diagrams, screenshots, tables, code snippets, and other visual aids.
- Contribute to an information architecture approach for organizing content and improve our authoring and production tools and processes.
- Stay up to date with industry standards and trends in technical documentation and recommend improvements and new approaches for enhancing the documentation process.
- Versatile people who thrive on variety and challenge
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
- Bachelor's degree in Technical Communication, English, Computer Science, and min 6 years of Technical Writer experience.
- Strong technical writing skills with the ability to explain complex technical concepts in a clear and concise manner.
- Proficiency in using documentation tools like Microsoft Word, Adobe FrameMaker, or other relevant authoring tools.
- Experience creating companion information such as illustrations using photography or illustration software (Photoshop) or flowcharts/graphs using lucid.
- Experience with authoring software technical documentation.
- Expert level knowledge in the creation documentation in Atlassian Suite (JIRA, Confluence, Lucid etc.).
- Experience with API documentation and familiarity with RESTful API concepts.
- Familiarity with version control systems (e.g., Git) and content management systems.
- Solid understanding of software development processes, with hands-on coding experience being a plus.
- Ability to work independently and collaboratively in a team environment.
- Experience with following is preferred:
- Understands foundational IT and cloud technologies.
- Prior experience working within IT Development, SaaS, or web-based technology environment.
- Experience working in an agile software development environment.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (95-100%)
- Keyboarding (40-60%)
- Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)
100% Remote: Work environment is at home.
Compensation:
$89,100 to $99,000 plus 5% variable pay with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
