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What to ExpectWhat You’ll Do What You’ll Bring
Tesla is looking for a Sr. Technical Project Manager to work for one of the most progressive brands in the world. You will be responsible for designing, monitoring, and reporting on Service Automation initiatives, field service operational metrics related to automation, and service scalability. This position requires collaboration with the Service Programs team, IT teams, and service field and leadership, to proactively improve and optimize the customer experience when in need of Tesla Service.
- Routine analysis and reporting on areas of opportunity to improve processes and automation for front-line field teams. Devise and implement feedback loops to provide insights to Service Operations and IT leaders, to reduce overhead and increase speed and accuracy when performing service
- Manage field feedback on Service Automation systems and provide insights to the business and IT teams on adjustments to provide a better experience for front-line teams
- Drive field adoption and understanding of automation initiatives. Track ongoing progress across the field to ensure that we are on pace to achieve our target
- Support program managers in building business cases for initiatives they are driving for the business
- Ad hoc data analysis and deck preparation for executive reviews
- Identify opportunities to improve service operations and improve efficiencies within the Service Programs Team, such as reducing redundant or crossover work, building tools to facilitate work progress, aligning business initiatives with common solutions, etc
- Develop and evolve a strong working relationship with peers and stakeholders across the business
- Engineering or Business Degree or equivalent
- 3+ years of experience managing programs/projects
- Analytical mindset, experience mining and summarizing data from multiple sources
- Exceptional numerical reasoning, attention to detail, and accuracy with a high degree of energy, drive, and enthusiasm while being able to positively influence others through strong collaborative and communicative skills with all levels of management
- Well-organized with meticulous attention to detail with good written and verbal communication skills. Creative thinker with the ability to resolve critical problems quickly and independently
- Excellent leadership, communication, and interpersonal skills with a high degree of professionalism, across all levels of the organization
- Solid foundation and practice in change management principles, methodologies, and tools with the ability to operate in an ambiguous and fast-paced environment
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
$88,000 - $300,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$88,000 - $300,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
