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Form of workJob Description
For over 25 years, Computer Design & Integration (CDI) has helped companies both large and small advance their corporate strategies with the integration of best-of-breed technology solutions. Employing a “Change or Die” mentality, we continue to innovate and grow in a time of transformation within the IT industry. The rate of change is exponential, and the complexity of business requirements is growing at a similar rate. We’re looking to hire individuals that are high-performers and seeking to work in a fun, fast-paced, dynamic, and client outcome-focused environment.
There is no more exciting place to be than where people are shaping the future and improving the way the world works. Come join CDI and help us help our clients use technology to become the business leaders of the 21st century. At CDI, we enjoy the challenges of working at the speed of business – where offering premier B2B service is the starting point, but where personal contribution makes all the difference.
PRINCIPAL REQUIREMENTS
- Work closely with CDI management, Cisco and any third-party vendors to implement Unified Communications & Video solutions. These solutions will be customized to each clients environment and will meet all requirements established by our clients.
- Document all aspects of the delivery as it pertains to installation, configuration, and maintenance of the delivered environment.
- Senior level support of all CDI internal networking and telephony solutions supporting our sales force, delivery consultants, inside sales, and executive management.
- Work with CDI sales to identify new offerings and additional customer solutions.
- Mentor and provide guidance to CDI voice engineers.
- Support team members when troubleshooting complex issues.
- Learn and embrace new vendor-agnostic collaboration technologies.
- Work with other teams to add or enhance CDIs collaboration offerings.
- Work with the collaboration team to build a set of standards for the practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Plan, install, upgrade, and maintain the Cisco IP Communications infrastructure components, including:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Communications Manager Session Management Edition (SME)
- Cisco Unified Communications Manager Express (Unified CME)
- Cisco Unity Connection (CUC)
- Cisco Unified Contact Center Express (UCCX)
- DB integration to SQL
- Configure Skill based routing
- Configure outbound dialing
- Ability to create CCX Scrips
- 3rd party CRM integration ie. Salesforce
- Finesse layout design
- Cisco IM & Presence (IM&P)
- Cisco Expressway Core & Edge
- Cisco Video Solutions
- Cisco TelePresence Management Suite (TMS)
- Cisco TelePresence Management Suite Extension for Microsoft Exchange (TMSXE)
- Cisco Meeting Server (CMS)
- Cisco Video Codecs
- Cisco IP Telephones
- Third-Party Applications
- Have a working knowledge of network infrastructure components that support the Unified communications solution, with emphasis on voice gateways, such as the following:
- Cisco Switching
- Cisco Integrated Services Routers (29XX, 39XX, 4XXX)
- Cisco Analog Gateways
- Dial-plan Design
- SIP
- MGCP
- H.323
- Plan, install, upgrade, and maintain cloud collaboration solutions (UCaaS) including:
- Webex Meetings/IM/Calling
- Webex Calling with Cloud PSTN
- Webex Calling with Local Gateway
- Webex Contact Center
- Microsoft PBX
- Microsoft Teams with Cloud PSTN
- Microsoft Teams with Direct Routing (Bring Your Own Carrier via Supported Third Party SBC)
- Microsoft Teams Meetings
- Zoom Phone
- Zoom Phone with Cloud PSTN
- Zoom Phone with Bring Your Own Carrier
- Zoom Meetings
- Webex Meetings/IM/Calling
- Perform Testing
- Perform detailed system level testing of all applications and devices
- Perform detailed user acceptance testing (UAT)
- Perform Training
- End user training
- Administrator training
- Support customer facing third-party training resources
- Provide Project Closeout Documents
- As-Built documentation
- Design/Topology drawings
- Detailed testing documentation (system/user)
- Maintain a clear and open line of communication with CDI management as to the ongoing status of each project, scheduling conflicts and delivery methodologies.
- Qualified candidates are preferred to have a Cisco CCNP-Collaboration and or CCIE Collaboration Certification.
- Minimum of five (5) years of experience with enterprise IP Telephony, PBX, Voice/Unified Messaging, and Call / Contact Center (ACD, IVR, CTI) systems
- Working knowledge of TCP/IP internetworking, with a strong preference for those candidates with experience in designing, planning, and implementing LANs and WANs using Cisco technology
- Ability to work weekends and after-hours as necessary to resolve operational issues and meet the needs of our business partners
- Travel within the New York Metro Area.
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