Sr Technical Analyst

Company:
Cox Automotive - USA
Job Family Group:
Information Technology
Job Profile:
Sr Technical Analyst
Management Level:
Individual Contributor
Travel %:
Yes, 5% of the time
Work Shift:
Day (United States of America)
Job Description:
Job Responsibilities:

• Support end user through ticketing system and ensure accuracy of ticket categorization and priority.
• Set up and maintain master data values in Oracle eBS R12 for supported modules.
• Resolve tickets within SLA's.
• Partners with Lead Analyst to identify and document problems.
• Perform smoke testing for new features or updates.
• Provide feedback to management and Lead Analyst when critical issues occur.
• Be an Oracle eBS R12 subject matter expert.
• Assist agile product teams when needed.

Qualifications:
Education:

• MIS or other IT related degree require

Experience:

• Minimum 5+ years of Oracle eBS, R12 experience.
• Functional/Technical Proficiency in Oracle eBS modules: Procurement/Purchasing, AP, GL, Cash Management and Project Accounting/Fixed Assets.
• Exposure to Oracle Webcenter preferred.
• Proven multi-tasking and prioritization skills.
• Thorough understanding of Oracle module table structures, technical architecture, API's and Open Interfaces related to Oracle eBS, R12
• Experience in an application support environment

Functional Experience in Supply Chain, Accounting, and Accounts Payable fundamentals.
Competencies/Skills:

• Service Now support application
• Proficiency with Oracle SQL Developer.
• Oracle eBusiness Suite R12
• Must be flexible, working late nights/weekends at least 1 - 2 times per month.
• Must be able to effectively work independently and in teams
• Thorough understanding of standard MS Office applications (Word, Excel, PowerPoint)
• Strong verbal and written skills.
• Works well under pressure.
• Understands best practices across various process streams.

Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.