Fully Remote Technical Support Analyst

Job Title: Technical Support (Customer Care)
Pay Rate: $17.50/hr on W2 paid weekly
Position type: W2
Location:Remote
Job Details:
What will you do?
We're looking for a Tech Support Customer Service Representative to:

• Answer inbound calls from our internal clients at the branches.
• Educate clients on account services and capabilities
• Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• Have strong organizational skills, attention to detail, and excellent follow-up skills
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

What you should have?

• Detail oriented (nothing gets past you)
• Proficient in Microsoft Office Suite
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• Basic understanding of computer networking
• Monitor, speaker, mice and keyboard troubleshooting, etc.
• Know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills

What will you get?

• A lucrative pay rate of $17.50/hr
• Get paid weekly, on every Friday
• All training is paid!
• Work 100% remote
• All equipment will be provided

Thanks & Regards,

Harry

Technical Recruiter

Reqroute, Inc

Recruiting solutions for the digital world