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SalaryCareer Growth, Flexibility and Collaboration!
Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Position Overview:
WE ARE HIRING A SR TECH SUPPORT SPECIALIST BASED OUT OF ILLINIOS OR NEBRASKA!
The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.
Responsibilities:
Electromechanical Emergency and Preventative Maintenance 60%
- Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment
- Diagnose and understand equipment problems
- Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
- Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management
- Drive to customer sites to provide service and maintenance
Customer Interaction 30%
- Interact with customer operations staff
- Be consistently reliable and timely in all aspects of the position, and display a positive attitude
- Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
- Work to continually improve customer relations
- Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values
Learning and Development 10%
- Participate in company sponsored personal development and quality initiatives
- Complete all company training and development courses required by Entrust
- Develop competency in required applications to confidently use diverse software and systems required by the operation
- Assist less experience personnel that require assistance with difficult repair problems
- Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
Qualifications:
Basic Qualifications
- Associates degree in Electronics or equivalent verifiable training
- Minimum of 2 year of electromechanical technician experience
- Proficient problem solving and troubleshooting skills
- Proficient with PC’s, current operating systems and relevant software applications
- Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
- Ability to lift up to 70 lbs
- Overtime is required as needed
Preferred Qualifications:
- Additional electromechanical technician or field service experience
- Entrust central issuance
- Advanced technical education
- Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
- Skilled with tools and electronic test equipment
About Entrust
Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.
For more information, visit
www.entrust.com
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Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.
Updated 9/14/2020
#ENT123
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact
accessibility@entrust.com
. Recruiter:
Marcina Stewart Marcina.Stewart@entrust.com
