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Form of workJob Description
JOB OVERVIEW
Responsible for planning, designing, implementing, and administering technical components, systems, and strategies for supporting a hybrid workplace using digital collaboration, SCCM, Intune, audio/video communications, and digital technologies. Additionally, the Sr. System Administrator – Hybrid Workplace works to create a world class collaboration experience for all users including remote/mobile, hybrid and on-site.
ROLES AND RESPONSIBILITIES
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
Responsible for planning, designing, implementing, and administering technical components, systems, and strategies for supporting a hybrid workplace using digital collaboration, SCCM, Intune, audio/video communications, and digital technologies. Additionally, the Sr. System Administrator – Hybrid Workplace works to create a world class collaboration experience for all users including remote/mobile, hybrid and on-site.
ROLES AND RESPONSIBILITIES
- Designs, builds, tests and implements modern workplace technologies in an enterprise environment.
- Specific responsibility for seamless integration of AV and communication technologies in conference rooms, auditoriums, and training rooms.
- Architects, manages, and administers SCCM, Intune and other system tools to optimize IT support and management of our client systems.
- Deploys solutions that are creative, innovative, stable, and intuitive with easy user interfaces.
- Responsible for designing and building highly available content, communications, and collaboration environments that lets employees communicate and collaborate easily and intuitively.
- Works to automate redundant tasks utilizing scripting, creating workflows, and optimizing new and existing IT support processes.
- Deploy solutions in Office/Microsoft 365 Environments, Teams, Azure, WebEx, Zoom and any other communications eco-system.
- Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions.
- Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces.
- Design, administer, and manage a scalable enterprise-level AV platform based on business requirements.
- Utilizes our Jira Service Management and Confluence platforms to resolve L2/L3 escalations and documents the solutions and environment for an improved support model.
- Lead testing practices to ensure AV changes/upgrades don’ t negatively impact key business applications or user experience.
- Develop custom configurations and/or software solutions around AV services as necessary.
- Provides the last line of defense for AV support within IT.
- Act as a Subject Matter Expert (SME) for Cisco/Teams rooms, conference room architecture/standards, video/audio/web conferencing, streaming & digital signage infrastructure.
- Implements standard methodologies for enterprise monitoring, troubleshooting and maintenance of our enterprise systems.
- Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technologies.
- Satisfies customers with a state-of-the-art solutions, and unlocking the potential of new technologies
- Takes ownership and responsibility for tasks that are assigned.
- Demonstrates consistent professional and superior customer service and interpersonal skills.
- Performs all other duties as assigned by the supervisor and or manager.
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Skilled and knowledgeable with all collaboration and modern communication platforms.
- Advanced design and working knowledge of SCCM, Intune and Windows Active Directory.
- Advanced working knowledge with projectors, monitors & all-in-one communication solutions and platforms.
- Skilled at scripting using Azure Automation, PowerShell, VB Script, JavaScript, Python, and other languages.
- Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex computer, AV and technical systems, components, and associated peripherals.
- Skilled with various video and audio formats, sample rates, A/D conversion and core audio technology.
- Proven depth of knowledge and hands-on experience in Microsoft and TCP/IP networking environments.
- Thorough understanding of Active Directory & cloud Interfaces (ADFS) including Okta MFA / ALM.
- Working knowledge of Jira Service Management and Confluence.
- Professionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position.
- Consistently demonstrate professional and superior customer service and interpersonal skills.
- Keeps abreast of current developments and trends in relative areas of technology.
- Able to produce professional documentation for standards, policies, and procedures.
- Able to embrace an environment that is constantly changing to meet the needs of the business.
- Bachelor’s degree in computer science, engineering, or related field.
- At least 6-8 years (or relative) in System Administration / AV engineering role.
- Experience with cloud telephony systems, Microsoft O365 integrations, and BI platforms, Cisco WebEx configuration and management, multiple collaboration platforms, conference room designing, MS Teams, and Level 3 escalation support.
- Ability to identify, scope, and recommend improvements in the Hybrid Workplace space.
- 2 to 4 years of scripting experience such as Python, PowerShell, VB Script, or other automation tools.
- Tech savvy, ability, and passion for learning new technology and tools.
- A sense of satisfaction from assisting end-users in getting what they need on time.
- Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
