Sr. System Analyst / Qa

Title:

Sr. System Analyst / QA

Direct report:

Manager, Integrations, and Microsoft Suite

Description of tasks:

• Technical analysis of integrations' APIs, data, mapping, transformation, dashboards, and support operations, etc., minor configuration fixes, light-duty programming, code-review, production support, white-box testing, end-to-end testing, technical & functional testing, automated testing, and building/reviewing thorough documentation.
• Work closely with business champions, vendors, project managers, System Analysts, QA, compliance, regulations, security, operations, and infrastructure teams to contribute to create and/or review integration-focused project documents to cover all the relevant aspects including data, tools, security, compliance, and operations requirements.
• Create or heavily contribute in creating project scope, context diagrams, sequence diagrams, process flow diagrams, data mapping and transformation documentation, ER diagrams, test plans, change approval documentation, operations runbook, integration Catalogue, etc.
• Own, create and maintain documentation of test results for regulatory purposes, and provide testing evidence to the change approval board.
• Thoroughly understand and contribute in preparing documents like requests for proposal, statement of work, high-level solutions architecture, low-level technical architecture, APIs specifications, work breakdown structure, tasks planning, programming specifications, deployment documentation, etc.
• Understand and translate business requirements to technical specifications, and able to reverse engineer the code/configuration into logical documentation/specifications.
• Diagnose reported defects/incidents in applications to isolate the problem area and define action items for developers during the complete project life-cycle including production support.
• Light-duty programming and configuration changes to write scripts and queries for data comparison, to prepare negative test-cases, configuring Postman/SOAPUI tools, etc.
• Conduct testing to ensure that developed components are consistent with defined functional and technical needs. Coordinate with QA team and business owners for Testing/UAT sign-off.
• Take technical responsibility to quality control integration projects/tasks.
• Analyze and diagnose functionalities like APIs, Systems & Data integrations, MSFT suite integration, Device integration programming, ETL processes, etc.
• Stay abreast of technology and industry trends by the means of constant learning.
• Other relevant tasks as assigned by the manager.

Back-up for:

Other members of the Integrations and Microsoft Suite team

Required qualifications:

• Education

• Work Experience

• A degree in computer science, software engineering, or a related field is required.

• A minimum of seven (7) years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated.
• A minimum of seven (7) years of design/development or analysis and QA experience with various relevant Microsoft platforms (predominantly with Azure), tools, technologies, patterns, and techniques related to integration and data is required.
• A minimum of three (3) years of experience must be as a technical analyst and/or QA analyst/tester with relevant job functions and technologies is required. Hands-on light-duty programming experience is a must.
• Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very much preferred.
• Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is valuable.

• Developer certifications of Azure and/or Microsoft suite technologies or relevant QA certification is a big plus.

• Practical skills

Technical skills:

• In-depth knowledge and thorough experience in understanding and testing a variety of integrations.
• Understanding and experience with defect tracking processes and tools.
• In-depth knowledge and thorough experience in understanding, analyzing, and white-box testing (end-to-end) of integrations built using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations.
• In-depth knowledge and experience in understanding, analyzing, and white-box testing Azure data storage (Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL solutions.
• In-depth understanding of and experience with SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc.
• Strong command over data analysis tools (e.g. MS Excel) and Documentation tools (e.g. MS Word)
• Thorough experience with analyzing and testing APIs using Postman, SOAPUI, or similar tools. Experience in automated testing using relevant QA tools or by building custom scripts.
• Understanding of and light-duty programming experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.).
• High-level understanding of the fundamental architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc.
• In-depth Knowledge and some experience in understanding, analyzing, and white-box testing of MS Office/MS Office 365 suite, SharePoint Online, Power Apps/Power Automate, GitHub, MS Teams, etc.
• Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.)
• Thorough understanding and practice/experience of identifying and high-level investigating performance issues to pin-point problem areas
• Experience with MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc., is a big plus.

General business skills:

• Clear communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role.
• Clear, concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative.
• Ability to complete projects and achieve results in an ambiguous work environment.

• Personal skills

• Ethical: acts with integrity
• Passionate: committed to improve
• Innovative: incorporates lessons learned
• Respectful: seeks and uses multiple points of view

• Criteria for success

• Reliable delivery of scheduled deliverables by following standard architecture & design; no defects found in production
• Compliance with the firm and department policies and procedures

• Language(s)

English (Working language).

Other comments:

The Sr. System Analyst / QA will be part of an Integration team that is accountable for technical deliveries of integration projects and system enhancements, and production support services. The candidate is expected to work closely with applications, analytics, infrastructure, security, compliance, PMO, QA, and system analysis teams. The candidate must be a strong analytical problem solver and creative thinker with the ability to ask the right questions and develop a point of view that will influence technical decisions. The successful candidate will be a disciplined self-starter and will deliver quality solutions to our global business. Team-play and visibility through routine and precise reporting and following of methods and processes is a major aspect of the work and can be a major success factor.

This is a senior role that requires analysing complex problems and translate business needs into technical understanding and vice-versa, understand technical details sufficiently to conduct white-box testing and to reverse engineer, and own the projects/tasks to ensure the quality of the delivery. The ability and willingness to thoroughly document all the aspects of the integration projects/tasks is a key requirement for this role. Light-duty hands-on programming is also expected.