Address
Form of workIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
The Sales Operations organization at IGT is seeking a candidate that is willing to work in a team environment, with transparency and a commitment to communication and accountability to their work.
We are searching for an individual that shares a passion for achieving our team objectives for the benefit of the business. Someone who is humble and honest about what they can accomplish, not afraid to put in the work, fail and fail fast, ask questions, and upskill to work on their deficiencies.
If you want to operate in a fast-paced, team environment, solve problems and add value to our end users to provide a best-in-class customer experience we encourage you to apply.
Job Summary:
Reporting to the Senior Manager of Sales Operations, the Senior Salesforce Administrator will work within a small team of Salesforce experts to maximize efficiency and effectiveness for our end users, including our sales, sales support and product teams. You will ensure we are capitalizing on the full features and benefits of the Salesforce platform by deploying best practices and working with others to keep our platform clean and minimize tech debt.
IGT operates in a fast moving, innovative and ever-changing industry and our CRM platform must be able to adapt and stay ahead to provide our users with a seamless customer experience while staying ahead of the competition. Your ability to build and maintain cross-functional relationships with key stakeholders to support daily operations, and strategic initiatives is critical to success in this role. We aim to provide value and utility from the platform for our users to achieve our strategic business objectives.
Responsibilities:
This is a varied business facing role, with the following responsibilities:
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user and customer experience
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
Central DevOps/release management experience
Identify unused or underutilized platform features
User support tickets
Experience in the Agile methodology and working with third party business partners
Growth mindset and willingness to upskill where deficiencies exist
Technical documentation
Management of integrated applications and third-party suppliers including [CPQ, Adobe Sign, Copado, Spekit/Walkme, Sales Cloud, Marketing Cloud, Service Cloud, etc.]
Bachelor's Degree
Salesforce Administrator certification
7+ years of Salesforce Administration experience, with 3+ plus of those years as a Senior Salesforce Admin
Strong communication skills and experience working with executive leadership
Creative and analytical thinker with strong problem-solving skills
Demonstrated ability to meet deadlines and prioritize simultaneous requests
Experience in Salesforce Declarative Programming and Administration (custom objects, Lightning pages, Apex, reports, flows, and assignment rules).
Experience in Agile, Scrum, and Kanban methodologies
CRM Analytics experience
Experience with SOQL/SQL - familiarity and comfort with querying data
Tableau Desktop & Server/ Bower BI
Preferred Experience:
Ability to write and understand APEX classes & triggers
Experience in the gaming industry a plus
Essential Skills And Abilities:
Strong presentation, collaboration, and communication skills
Intellectually curious to gain deeper understanding of processes and requirements
Self-starter and a team player capable of driving projects to fruition
Familiarity with technical project methodologies and the software development lifecycle
Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
#LI-CK
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $71,000-$165,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
