Sr. Program Manager, Utr Tech Sme

Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world and looking to hire a Senior Program Manager to define the future tech requirements for Amazon's global delivery operations.
The AMZL Tech Subject Matter Expert (SME) team is seeking a Senior Program Manager, Amazon Logistics. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the development and delivery of high-performance delivery tools for Operations and Transporters. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.
The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business, applying specialized knowledge to separate signals from noise, and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.
Key job responsibilities
Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
Identify areas of business risk and impact that could affect resource allocation and provide input on software design to support improved processes and standard work.
Prioritize software enhancements and feature requests submitted by the sites and serve as the interface with delivery stations to drive adoption of changes.
Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes, with a specific focus on enhancing the capabilities of the machine learning system.
Provide metrics inputs that support compliance with standard work and drive improvements in cost and quality, ensuring that the system meets or exceeds industry standards.
Analyze existing SQL queries for performance improvements and make necessary adjustments to optimize the system's performance.
Collaborate with counterparts in other functional areas (Safety, Quality, Learning) as well as the Operations Engineering team and Delivery Station (DS) teams to drive standardization and support network growth and scale, with an eye towards maximizing the effectiveness of the machine learning system.
Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.
Establish target conditions for pain points within the delivery network and assess the financial impact of these pain points, as part of an ongoing effort to improve the system's accuracy and effectiveness.
Act as the primary gatekeeper for change management processes in the assigned areas, ensuring that all changes are in line with the overall vision and strategy for the machine learning system.
About the team
The Tech SMEs work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA | New York, NY, USA