Sr. Product Specialist

Overview

Company Description

Embrace Pet Insurance is an industry pack leader, clinching the top rank for pet insurance in the prestigious Forbes list of America’s Best Insurance Companies 2022. We wear our Great Place to Work certification as a badge of honor. The accolades don’t end there; Embrace has been celebrated 8 consecutive years by The Plain Dealer as one of “Northeast Ohio’s Top Workplaces” and stands tall as an 11-time victor of the NorthCoast 99 Award, a distinctive program heralding 99 workplaces for paramount talent in Northeast Ohio.

At Embrace, the well-being of our team isn't restricted to office walls. Our commitment to ensuring a balanced work/life atmosphere coupled with avenues for progression signifies our endeavor to pave a trajectory of success for our team, both professionally and personally. Compensation isn't just a paycheck here; it's a holistic package encompassing health insurance (for our two-legged and four-legged family members alike), dental, vision, a wellness reimbursement program, a contributory 401(k) scheme, and a flexible paid time-off policy.

We cherish the myriad hues of diversity – spanning backgrounds and experiences. Pets, being pivotal family members, deserve the best, and that's achievable by weaving a tapestry of diverse minds. At Embrace, the ethos resonates with empathy, nurturing, and support; our endeavors are conscious and introspective about the team and culture we foster. We are on the hunt for individuals robust in their skillsets and equally fervent about uplifting their colleagues.

Job Description

Work for a fantastic, fast-growing company that highly values experimentation and innovation. Plus you get to be around dogs all the time! This role will oversee building and managing our pet health and wellness products countrywide reporting to the Head of Product and Analytics. You’ll collaborate with all areas of our business, including claims, marketing, and operations to develop and implement our strategic vision. You’ll work closely with our underwriter to design, develop, file, implement, and manage all our products. You’ll have the opportunity to make immediate business impacts and be a direct contributor to the strategic vision of the team and organization.

Key Responsibilities and Requirements

• Gain a deep understanding of our customer to identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
• Work with our underwriter to design, develop, file, implement, and manage all our products.
• Perform analyses to better understand customer behavior and likelihood of claims.
• Implement segmented changes using claims and customer behavior data to optimize impacts.
• Monitor the competitive landscape to ensure we are appropriately positioned in the market.
• Work closely with the data science and analytics team to drive insights, regularly update our rating plan, and increase our analytical sophistication.
• Translate product strategy into detailed requirements.
• Work independently and collaboratively within a multi-disciplinary team environment.
• Manage and develop product analysts as needed.

Skills and Experience

• Strong analytical, problem-solving, and critical thinking skills
• 1+ years’ experience in insurance product management or analytics
• Bachelor's degree in a technical and/or business management related field
• Expert in the Microsoft office suite including Excel
• Proficiency in SQL
• Strong interpersonal and communication skills.
• Ability to work collaboratively with colleagues with diverse perspectives and backgrounds.
• Capable of operating with minimal supervision and thinking independently and innovatively.

Equal Employment Opportunity Commission (EEOC) Disclosure:

Embrace Pet Insurance is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability, veteran or military status, or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. If you have any questions regarding our equal employment opportunity policy, please contact the Human Resources department or an appropriate representative within the company. Additionally, if you require reasonable accommodations during the application process or while working as an employee, please submit a written request to the Human Resources Department. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.

Job Type: Full-time

Pay: Up to $132,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• Monday to Friday

Work Location: In person