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SalaryMurphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Customer Production Specialist - Road Ready Center. The role of the Customer Production Specialist - Road Ready Center communicates with customers, potential customers, and selling dealers during the quoting process as well as specific information needed for the installation process. Responsible for building training materials to define the customer specific installation requirements for their new trucks.
- Works with potential and current customers to understand their equipment installation requirements.
- Works with Service Manager and Branch Manager to develop parts and labor quotes for customer required installations, paint jobs, decals, etc. and provides them to customers and Road Ready Center Management in a timely manner.
- Builds customer process documents (build spec sheet) to be provided to the Installation Specialist which will include all detail information of the customer’s specifications that will be required for the installation. This may include written documentation, diagrams, photos, or videos.
- Serves as the subject matter expert for the Installation Specialists to ask questions or get additional direction outside of the build spec sheet.
- Communicates regularly with customer, dealer, and local management on the progress of trucks through the installation process.
- Attends pilot review meetings to determine if the installations meet customer requirements. If not, then makes the necessary modifications to the build spec sheets to ensure the customer is satisfied with the installation.
- Maintains all process documents to ensure the most current instruction are up to date.
- Provides training to Installation Specialists for large fleet equipment installs.
- Follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary.
- Performs other duties as assigned by supervisor.
- The ability to build and maintain good relationships with vendors and factory personnel
- Must have good written and verbal communication skills
- Must have the ability to formulate, build and delivery presentations to small and large audiences
- Ability to lead and direct a team
- Must have positive can do attitude
- Ability to work well with co-workers
- Exceptional computer skills
- Trained in Excel
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- Tuition Reimbursement Program
- On the Job Training
