Sr Network Engineer

About Us
At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer's unique experience and delivering results through our omnichannel business model. We embrace each other's differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Overview
The Senior Network Engineer plans the future growth and expansion of our corporate, retail, and cloud based networks. Consistently communicates and keeps Information Services (IS) staff and IS Leadership informed of network status and capacity. Maintains our current infrastructure and supporting systems; identifies and remediates gaps and keeps IS updated on the latest in best network practices, tools, and new technologies to keep the network running at peak performance.
Responsibilities
ESSENTIAL FUNCTIONS:

• Implements, configures and maintains LAN/WAN infrastructure solutions across a large organization ensuring proper network connectivity of all sites, servers, workstations, and other network appliances.
• Implements, configures, and utilizes network monitoring tools to maintain and troubleshoot LAN/WAN infrastructure issues.
• Engages in regular network troubleshooting activities and resolve network connectivity issues, which includes engaging vendors and their support organizations as needed.
• Analyzes the current network structure and submits quarterly comprehensive reports to management on how to make the network more efficient.
• Proactively manages standards, topology documentation, configuration files, performance baselines for network infrastructure.
• Manages day to day datacenter assets and allocates resources effectively for ongoing IS initiatives, networking, storage, etc.
• Participates in designing, implementing and managing all network security solutions in collaboration with IS Security Team.
• Works closely with departmental management to determine future network needs and plan for network changes.
• Advances projects that are designed to either add functionality required by the company or to address ongoing network issues.
• Maintains knowledge of networking related topics, including emerging technologies, industry best practices, and regulatory/compliance related concerns.
• Participates in on call rotation for all Infrastructure related "Priority One" issues and calls in when all P1 bridges are convened.
• Troubleshoots, analyzes and resolves highly complex network connectivity and security issues.
• Communicates to all IS related levels from Help Desk/Retail systems/ Technology Services/Store Ops/ J Jill IS leadership/throughout the entire incident activity.
• Adheres to and ensures compliance with all of J Jill policies and procedures as required, including PCI, ESD, and Safety.
• Required to work after business hours, weekends, and holidays occasionally to implement approved changes by the Change advisory board, technology refreshes and rollouts including but not limited to upgrades, patches, and maintenance.

Qualifications
KNOWLEDGE, SKILLS & ABILITIES:

• Certified to work with Cisco and Meraki networking equipment and specifically fluent with Palo Alto firewall infrastructure and configuration
• Familiar with network load balancing techniques, VPN solutions, and possess fluency with wireless solutions to support the organization
• Well-versed in implementing and supporting cloud based computing solutions such as platform as a service (AWS) and software as a service application.
• Excellent interpersonal, oral and writing skills
• Manage third party technology vendors
• Ability to learn and support new systems and technologies in a fast paced environment
• Excellent record keeping and attention to detail
• Must be available to work evenings, holidays, overnight, and weekends
• Experience with any Incident & problem ticket application software a plus
• Must be able to lift 40 pounds
• Must be willing to travel 10 - 25% of the time to J. Jill Tilton, NH facility

EDUCATION & EXPERIENCE:

• Bachelor's Degree in Computer Science, Business or related field required; or equivalent combination of education and experience
• 8+ years of experience in Computer Technology supporting IS system including Network Engineering experience
• Experience in a multi-location, Microsoft Windows, networked environment
• Other industry standard certifications (Microsoft, Cisco) are desired
• Detailed understanding of network topology design and implementation
• Some previous experience with Windows Server and VMWare virtualization platforms desired
• Experience working with Active Directory, Single Sign On (SSO), and telecommunication equipment/vendors to support telephony infrastructure preferred

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
Our Brand
J.Jill is a premier omnichannel retailer and nationally recognized women's apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.