AddressAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
As the Senior Manager, Product Design for eBay's Protections and Post-Transactions team, you will help craft the future of this critical and foundational eCommerce experience. We will depend on you to build meaningful, collaborative relationships with cross-functional product and engineering and experience design partners, while collaborating with and coaching Product Design talent. With a focus on craft and execution, you and your team will create innovative and intuitive solutions for our customers — tackling eBay’s more grueling challenges through product discovery and design thinking.
Responsibilities:
- Manages Product Designers on the Protections team, working with Design leadership to ensure a cohesive user-experience across the product portfolio. Demonstrate thought leadership in the eCommerce and post-transaction spaces, with a focus on building and maintaining customer trust
- Create and lead future design strategy for post-transaction and related experiences that balance customer and business needs — while simultaneously delivering on committed work
- Drive and contribute to the creative direction and execution of products along the customer journey — from identifying problems to delivery
- Utilize best-in-class examples as well as research and customer insights to inform decision making, create meaningful solutions and measure outcomes
- Design and develop strategy decks and mocks when needed to align teams and to communicate bigger picture vision
- Contribute to departmental planning and budgeting, helping shape and implement team priorities and support company goals
Requirements:
- 10+ years of professional experience in Product Design and BS Degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent and 2+ years of professional experience managing Product Designers
- Outstanding online portfolio that shows a broad range of interaction design work from native apps, web and desktop-based applications
- Experience managing a design team while managing multiple projects in a fast-paced environment
- Align stakeholders on desired outcomes that balance business, product, and engineering needs to ship impactful products on time
- Hands-on experience leading through ambiguity to build alignment and form a vision that is visualized through storyboarding, scenarios, flows, and prototypes at all levels of fidelity
- Mentor designers and lead design critiques that raise the level of craft for your team in terms of visual design, user experience design and overall design maturity
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