Sr. Manager - Analytics (Customer Segmentation) (Us)

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

Our client doesn't have an agreed-upon customer segmentation. Different verticals have segmentation strategies - Strategy and Research have a segmentation, Services have theirs, etc. They want to embark on a journey to understand the best way to segment customers. We are seeking someone with a good blend of business consulting skills and customer analytics experience to collaborate with C-level suites to define their customer segmentation goals.

Responsibilities:

• Work with CCO and CTO to define the goals from the customer segmentation.
• Understand the segmentation created by MD, Procurement and Services, and MD Strategy and try unifying concepts from them into the approach.
• Once the path is agreed upon, create a data science team to create and deploy solutions for the segmentation.
• Work directly with client stakeholders to translate business problems into high-level analytics solution designs.
• Present analytic solutions to business audiences, highlighting the robustness of the solution and how it could help generate business value.
• Responsible for managing analytics projects, collaborating with client stakeholders and Tiger’s team situated globally

• Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights.
• Responsible for presenting to senior management, communicating results to business teams, and developing plans to help operationalize the analytic solutions.

Requirements

• 8-12 years of professional work experience with at least 5 years in customer analytics/customer segmentation
• Ability to engage with executive/VP level stakeholders from the client’s team to translate business problems to high-level analytics solution approach
• Ability to articulate ideas and insights clearly and crisply in a deck or excel
• Excellent problem-solving skills
• Ability to go into the data, identify patterns and insights from it
• Robust SQL and Excel skills are a must-have
• Solid understanding of statistical and machine learning algorithms
• Strong project management and team management skills and ability to work with global teams
• Hands-on experience with analytic tools like Python or R, & visualization tools like Qlik or Tableau
• Exposure to cloud platforms and big data systems such as Hadoop HDFS, and Hive is a plus
• Ability to work with IT and Data Engineering teams to help embed analytic outputs in business processes
• Graduate in Business Analytics or MBA or equivalent work experience

Benefits

Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.