Sr. Investor Services Analyst

At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Description
The Investor Services Department is responsible for the assigned monthly reconciling for investors which could include FNMA, FHLMC, GNMA, Private Securities or Special Servicing. This includes functions related to loan acquisitions, services releases, corporate and P&I Advance analysis, as well as timely and accurate completion of assigned special projects. The Investor Services Specialist, Senior is responsible for performing complex reconciliations and reporting to Trustees/Master Servicers, in accordance with the terms of the servicing contracts, and may also be asked to peer review work from time to time.
ESSENTIAL JOB FUNCTIONS

• Continuously review processes and procedures and recommends new ones to management and other departments within the company to improve the productivity and quality.
• Strictly adhere to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reconciling.
• Perform reconciliations of the most complex accounts for Agency, Private Securities, or Clearing Accounts, including Test of Expected P&I and T & I.
• Reconciling accounts within 30 calendar days.
• Clear reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments
• Prepare wire and GL entries as needed to clear aged items timely and accurately.
• Conduct root cause analysis of issues on the most complex scheduled/scheduled, actual/actual, or scheduled/actual portfolios loan level and reconciliation outages. Provides recommendations to resolve within the Investor Services area and for up-stream processes that negatively impact Investor Services.
• Provide training on processes to staff
• Monitors portfolio performance and aged items to ensure that issues are resolved within established policies and procedures, and that P&Ps are updated to prevent recurrence.
• Perform detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems
• Work with departments upstream from Investor Reporting to resolve and prevent breaks that are negatively impacting investor reports or remittances.
• Special projects as assigned.

FUNCTIONAL JOB COMPETENCIES

• Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Communication: Excellent verbal and written communication skills that are used in dealings with both internal and external business partners.
• Investor Service and Client Focus: Understands who the customer is including investors, borrowers and individuals from various internal departments. Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems.
• Planning and Organizing: Gives suggestions on how to improve processes and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly; Works with other business units in order to implement process improvements.
• Maintain a positive approach to resolution of issues; Considered trustworthy by both peers and management team; carefully evaluates impact of own actions to Company, investors, employees, and self; Confirms course of action with management team regarding high visibility or sensitive issues.
• Willingly add value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner while maintaining other's dignity.
• Move quickly from receiving information to decisive action; continuously seeks ways to contribute to the success of the team and company overall.
• Use failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them. Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.

EDUCATION/EXPERIENCE REQUIREMENTS

• 4-5 years of Investor Reporting and Bank Reconciliation is required; Experience or related industry experience preferred
• Bachelor's Degree specializing in Accounting or Finance or a discipline related to the requirements of the position is required; Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
• High School Diploma or GED is required
• Intermediate to Expert Microsoft Excel and SQL
• Knowledge of various systems including LSAMs, Microsoft Access, SQL various Agency Applications,
• Knowledge of bank reconciliation process for test of expected cash, pool to security balancing, and clearing account balancing a plus.
• Knowledge of GNMA investor reporting a plus.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
021390
Job Category:
Servicing
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):