Sr. Help Desk Specialist

Trillion Technology Solutions is looking to hire a Sr. Help Desk Specialist

Job Specific Details and Tasks:

• Manage and resolve Help Desk tickets
• Provide Tier I and Tier II Help Desk support
• Resolve software and hardware issues
• Work extensively directly with OIG clients on IT concerns and issues
• Other duties as assigned.

Minimum Qualifications:

Education: Associate Degree in Computer Science or a related field of study is desired. Bachelor's Degree is preferred.

Experience: 5+ years of Help Desk Specialist Experience

Security: Must be able to obtain a USDA Clearance

Minimum Requirements:

• Experience supporting USDA OIG or similar organization preferred
• Strong customer support skills
• Strong written and verbal communications skills
• Knowledge of the LANDESK ticketing system
• Knowledge of ITIL best practices
• Knowledge working and supporting the following products and tools:
  • Microsoft Exchange
  • Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
  • Microsoft Distributed File System (DFS)
  • Enterprise Mobile Devices (i.e., Blackberry and Android Devices)
  • Microsoft Active Directory (AD)
  • Microsoft Domain Name Services (DNS)
  • Microsoft Dynamic Host Configuration Protocol (DHCP)
  • Smart Card Authentication
  • Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
  • Enterprise Communication Services (i.e., TEAMS for Business)
  • Microsoft SharePoint end-users support
  • Microsoft Windows 10
  • VPN and PIN Card Troubleshooting
  • Internet-based VOIP desk phone systems
  • BitLocker
  • Adobe
  • Accellion Secure Transmission facility
  • Outlook Email archive management
  • Network Printers
  • Microsoft Office products
  • Ticketing System (i.e., LANDesk)
  • Video Conferencing Support (i.e., VTC)
  • General System Administration

Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local law.