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SalarySan Francisco based law firm has an immediate opening for a full-time experienced Technical Support Specialist in its San Francisco office. This position provides onsite support in a professional law firm environment, 8:00 a.m. – 5:00 p.m. Monday through Friday.
Job Responsibilities
- Provides PC hardware and technical support to all users
- Respond to user queries on the phone, via email, in person, or through remote access.
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Train users and peers on hardware, software, and IT processes
- Assist with onboarding of new users
- Install, test and configure new laptops, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Manage local moves/adds/changes to user set-ups for both computers and phones
- Set up conference rooms for audio and video conferencing
Job Requirements
- Minimum 2 years relevant experience, preferably in a law firm
- Must be dependable and punctual
- Ability to work overtime
- Excellent customer service and communication skills
- Ability to work as part of a team or independently
- Knowledge of basic networking principles
- Knowledge of trends in computer technology relating to hardware and software
- Hardware and software troubleshooting knowledge for Windows Desktops, Macs, and Windows Server.
- In-depth, hands-on knowledge of enterprise and desktop applications, including Windows 11 and Microsoft Office, Azure AD and On premise Active Directory MCSE designation is very helpful
We are an equal opportunity employer and offers a professional work environment. The base salary rate for this position is $30.00 - $40.00, subject to qualifications and experience.
We provide employer−subsidized health benefits that include Medical (HMO, PPO and Kaiser option), Dental, Vision, Life Insurance, Long-term Disability, 401(k) & matching. We also offer Flexible Spending Accounts (Medical and Dependent Care), Commuter Pre-Tax (Transit and Parking) and Paid Parental leave.
*** We are not working with Recruiters at this time please do not send unsolicited resumes.***
Job Type: Full-time
Pay: $30.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
