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SalaryAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize Financial Services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: The Sr. Director, Consumer Financial Services, Venmo leads a product and commercial team responsible for the reimagination of Venmo’s Consumer Financial Services (including Debit card, Funds In/Out, Balance, and Credit card), while delivering compelling experiences that deepen customer relationships and create brand loyalty. Our mission is to offer seamless Venmo cash management solutions rivaling those of a bank to enable our consumers to use Venmo for all of their day to day payment needs. This product spans across customer segments, enabling some of the largest and most complex use cases. In this competitive environment, we want to continue to innovate and deliver products that resonate with consumers and scale quickly.
Job Description:
The Role
As Sr. Director, Consumer Financial Services, Venmo you will have end-to-end accountability, from strategy and planning, product development & performance to commercial outcomes. This is a GM role with a strong product focus and a cross-functional support structure to help manage one of Venmo’s most strategic priorities.
- Product Strategy: This role is responsible for creating the mid and long-term strategy and direction for the product lines with a view of the external environment and consumer expectations. She/they/he should also develop a clear view on how we get ahead of the key competitive players while building uniquely Venmo experiences.
- Ownership of end-to-end user experiences: Lead the team in building world-class experiences with a clear connected value prop for our Venmo consumers. This leader would have a clear vision of how various products and features come together to help us achieve our strategic vision. This would involve close partnerships with cross-functional partners across the PayPal Financial Services, Credit, Risk & Identity teams, etc.
- Building Scalable Products: A key part of the role is to have a robust strategy on how we scale the products to our large consumer base.
- Effective go-to-market strategy: This product leader will also be responsible for developing and implementing the Go-to-Market in close partnership with the Marketing team to build a strong inbound feedback loop from consumers and take products to market in a cohesive manner that is efficient and scales quickly. This also includes decisions on Pilot vs consumer ramp, which segments/markets to scale first, etc.
- Accountability for the Commercial outcomes for the Product Line: This leader will be responsible for the financial commitments & key KPIs along with product delivery based on the commitments made.
Job Responsibilities
- Lead a team of Product Managers and provide strategic leadership and day-to-day decisions for a very large cross-functional team that supports your product lines.
- Lead product strategy development, and share a clear, executable view of the product strategy in leadership forums and with the cross-functional teams (through all hands, etc.).
- Lead successful execution of products and features that innovate, scale, and meet fintech regulatory requirements.
- Engage closely with engineering and architecture to help drive the architectural runway and determine the best technical implementation/design while balancing time-to-market needs for critical customer pain points.
- Represent the end customer on an ongoing basis and use this to drive effective prioritization and decision-making.
- Collaborate and drive product outcomes in a matrix organization with multiple stakeholders – Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance and Banking Partners.
- Data-driven decision-making: Use A/B Testing, analytics, customer discovery, market research, and competitive analysis to drive decision-making.
- Responsible for budget commitments and execution of KPIs, decisions to course correct as needed. Lead operating mechanisms that drive execution and accountability like Monthly Product Reviews, Monthly Business/OKR Reviews, and Operating Reviews with the CEO staff, as needed.
Key Requirements:
- At least 10 years’ experience providing business and/or product leadership
- Direct prior experience in eCommerce, FinTech, and banking ecosystem strongly preferred
- 7+ years managing product and technology teams across multiple products and industries
- Proven track record for building, launching, and maintaining high-scale, successful products
- Engage with customers on problem discovery and solutioning as they expand their businesses
- Collaborate with cross-functional teams across Engineering, Sales, Support, Finance, go-to- market, Risk & Compliance, to deliver best-in-class products and experiences.
- Effective delivering products in a matrixed organization, influence and align partners across different points of view or functions, to drive action and change
- Ruthlessly prioritize initiatives and leverage creative solutions including 3rd parties
- Ability to make decisions and progress in the face of ambiguous and at times overlapping priorities
- Manage complex deliverables and maintain high-quality standards while meeting project timelines
- Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams in a highly compelling, persuasive, fact-based manner.
- Prior experience as an Agile Product Owner (Scrum/XP), with a deep understanding of the critical skillsets leveraged, including:
- Product roadmap development and communication
- Backlog grooming and prioritization
- Partnership with architecture and engineering teams to ensure complete product definition, including both functional and non-functional requirements
- Acceptance criteria and KPI implementation to drive product level Definition of Done
- Cross-team prioritization and dependency management in a scaled Agile environment
Leadership and Personal Qualities
- Collaborative
- Ideal team player – humble, curious, and smart
- Creates a win-win environment
- Confident & Secure
- Grows his/her people & provides coaching/visibility to elevate them
- Delegates effectively while developing a bench of future leaders
- Leadership & Talent
- Creates an organization that thrives, has ability to build trust
- Attract and retain great talent to seed and sustain the organization
- Independent & Emotionally Intelligent
- Independent and quality decision making and an attitude of intrapreneurship - A balance of do, do and inform, ask in decision making and actions
- Ability to perceive, use, understand and manage emotions in every interaction o Self-awareness, self-regulation, motivation, empathy
- Highly trained and mature, internal compass
- Communication
- Excellence in clarity, content, verbal/written/body language, in person/over the phone
- Customer Focus
- Builds effective relationships with stakeholders outside the organization
- Achieves great levels of stakeholder satisfaction through partnership and value delivery
- Goal Oriented & Action Biased
- Structured, inclusive, and timely decision-making skills
- A track record of structured execution and value creation
- Can plan, structure, introduce and execute change while bringing people along
- Personality / Behaviors
- Great judgment, high integrity, good value system, high bar
- Self-aware, strict, structured
- Hard working, humble, human-oriented
- Balanced, friendly, approachable, intelligent, pragmatic
- A coach, cheerleader, and confidant
- Innovation
- Pushes boundaries, thinking out of the box, being innovative and creative
- Is bold, takes calculated and smart risks, where appropriate
- Transforms technology and processes from good to great!
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $143400 to $285450
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make Financial Services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
