Address
Form of workDescription:
This position is primarily an onsite required role in Dodgeville, WI, with flexibility of being a hybrid role over time of up to 1 day/week. The primary needs of the role are in hands on equipment setup/configuration, shipping/receiving user devices and gear from remote staff, and providing second level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit, and collaborative approach to troubleshooting and team or user engagement is expected.
Skills and Experience:
Minimum of 5 years of help desk or desktop/deskside support or a combination of
Provide Level 2 Desktop Support through remote solutions
Intermediate troubleshooting and repair of Windows 10 Pro/Enterprise, and Windows 10 IoT
Intermediate troubleshooting and repair of MacOS devices
Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP and standard phones, monitors, and audio/visual and conferencing devices.
Proficient knowledge of software such as MS Office Suite 2013 - O365, Microsoft Teams, OneDrive, SharePoint.
Basic understanding of Citrix, VMWare, VDI solutions and concepts
Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
Intermediate experience with RDP, Teamviewer, and other remote device management solutions
Ability to do installs, replacements, or removals for the hardware and software classes mentioned.
Interact with end-users at all levels of the organization
Able to adapt to rapidly changing work situations and grasp/apply new ideas quickly
Demonstrated ability to work independently
Basic understanding of Active Directory and SCCM concepts and management
Key Responsibilities:
Accurately record, update, and document all work using Servicenow - experience with other enterprise-scale ITSM platforms is acceptable
Assist team in developing and maintaining support or user documentation as necessary
Maintain asset inventory records for tracked user or datacenter/closet hardware
Configure, install, manage, and troubleshoot standard hardware and software
Be forward thinking, looking for ways to increase productivity, efficiency, and process
Beneficial Certifications (none required):
HDI Desktop Support Technician Certification (or equivalent)
HDI Technical Support Professional Certification (or equivalent)
ITIL Foundations Certification
A+, Network+, Security+ Certification(s)
Microsoft MCP, MCSE, MOS, Modern Desktop, or other Microsoft certifications
Apple Certified Technician or Jamf 100-300
We are looking for a candidate who can pick up daily operational support work so that existing team can focus more attention on critical projects that need to be accomplished this fall.
While onboarding/training will be needed to some extent, team and leaders will not be able to devote focused attention to a lengthy onboarding process. This is why we are looking for someone with sufficient experience and confidence that they can engage quickly, ask questions, shadow others well, and be productive quickly.
Skills:
mac os x, Windows 10, Sccm, Active directory, Office 365
Top Skills Details:
mac os windows 10,Sccm,Active directory, Office 365
Additional Skills & Qualifications:
Great communication and customer service skills.
Experience Level:
Expert Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
