Address
Form of workOverview
GDC IT Solutions is currently seeking a Desktop Support Technicianin the Oshkosh, WIarea.
Position Overview:
The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.
Responsibilities
Minimum Qualifications
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
Visit our Career Centerfor the latest employment opportunities.
© Global Data Consultants, PA USA
GDC IT Solutions is currently seeking a Desktop Support Technicianin the Oshkosh, WIarea.
Position Overview:
The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.
Responsibilities
- Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
- Procures, configures, and tests computer hardware and software to fulfill requests.
- Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
- Provide cases status updates to management and end users.
- Interacts with third party service providers to resolve problems and fulfill requests.
- Evaluate requests for new software solutions.
- Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.
- Perform tasks as assigned by the Project manager in compliance with End-Users Standards.
Minimum Qualifications
- Associate's degree in Information Technology, Computer Science, Engineering or equivalent.
- Three (3) or more years of experience in Desktop Support, service desk or related experience.
- Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent.
- Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
- Experience working with Lotus Notes, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.
- Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
- Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
- Ability to effectively communicate at all levels of the organization.
- Ability to work in a team environment.
- Strong organizational skill with exceptional follow through and attention to detail.
- Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
- Ability to work in a fast-paced environment where requirements are constantly changing.
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
Visit our Career Centerfor the latest employment opportunities.
© Global Data Consultants, PA USA
