Sr. Client Service Associate

Job Description:
About Wealth Enhancement Group
Wealth Enhancement Group is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 55,000 households from our over 100 offices - and growing - nationwide.
Since 1997, Wealth Enhancement Group has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.
We are seeking a Sr Client Service Associatein our Great Neck, NY office to serve as the liaison between the client/prospect and the Financial Advisors. You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. A key function of this role is administrative support including on-site reception to provide Client Service that exceeds our client's expectations.
Hours: 8:30 am - 5:00 pm, Monday - Friday
The wage target for this role is $80,000 - $100,000 / year inclusive of base salary plus team-based bonus opportunity
We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions

• Support Financial Advisors and their clients through the Client Service model
• Facilitate new account set up at the custodial level, follow up on fund transfers
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensure accurate completion of prospect / new client paperwork / set up
• Maintain CRM database and client files including filing, copies and data input
• Research and follow up on any issues with the custodian, operations or vendors
• Record incoming assets to appropriate blotting tool
• Provide administrative support including reception and general office work
• Participate in WEG trainings, educational events, coaching programs and vendor presentations to ensure up-to-date industry, product and company knowledge

Education/Qualifications

• High School Diploma; 4-year degree preferred
• 2-5 years industry experience with a financial advisory firm
• Possess working knowledge of financial industry terminology
• Professional presence; Service oriented; Positive attitude
• Excellent oral and written communication skills required to develop team and client relationships
• Strong attention to detail and process; Prioritizes completing accurate work
• Proficient with Microsoft Office especially Word, Excel and Outlook
• Salesforce, Tamarac and Orion software knowledge a plus
• Work experience with Schwab, Ameritrade, Pershing and/or Fidelity a plus
• Good problem-solving skills; Ability to work with deadlines and prioritize tasks
• Work is 100% in the Advisor office, located in Great Neck, NY

Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development
• Medical and dental coverage
• 401k - with match and profit sharing
• Health care spending and savings accounts
• Dependent care spending account
• Vision coverage
• Wellness programs and resources
• Life insurance - employer paid
• Short-term and long-term disability - employer paid
• Paid Time Off
• 12 paid holidays each year
• Paid parental leave
• Tuition reimbursement

IND123
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link