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SalaryClient Service Associate – Asia International Team
Start Dates Available: April & Summer 2024
Working on the Asia International team
Working on the Asia International team is a unique opportunity to enhance your cross-cultural and business communication skills in additional languages. Our clients in Asia are increasingly seeking global perspectives to understand best practices in Western economies. To support this growing demand, our Asia International team, based in our New York office, specializes in servicing our Asia clients as they complete US-facing work. As an Associate on the Asia International team, you'll source US-based experts and work closely with colleagues in Hong Kong, Seoul, Tokyo, and Shanghai who co-lead these client projects.
About this role
As a Client Service Associate, your work is at the heart of what we do: you'll be the link between our clients and the expert knowledge they seek.
To succeed in this role, you need to be motivated to deliver results for your clients and to achieve commercial goals. This is a communications-intense frontline role requiring a client-first mindset and the ability to multi-task across parallel workstreams. Throughout a fast-paced workday, you'll work on urgent projects from investors, strategists, and dealmakers at top-tier client organizations. You'll field incoming project briefs, quickly assess your clients' exact knowledge needs (e.g. when due-diligencing an investment opportunity), and then find, outreach, and vet the experts most suited for each project. You will own and manage all aspects of client-to-expert interactions, including scheduling, rescheduling, and follow-up inquiries.
What you'll do
Client service: Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project. Complete tasks across multiple projects quickly and under pressure and go the extra mile to impress your clients with your proactivity and responsiveness.
Market context: Understand the project context and the legal and regulatory environment in which your clients operate. Apply the compliance protocols to each situation.
Expert recruiting: Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your clients' projects.
Commercial impact: Take on direct revenue responsibility and own monthly targets from the outset.
What you'll get
Client and senior executive facing responsibility from the get-go.
The opportunity to make a measurable contribution to your business unit's revenue growth and to achieve significant variable compensation reflecting your success.
A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
A unique training curriculum and intense on-the-job coaching, helping you develop highly transferable commercial and managerial skills.
An inspiring, high-energy, merit-based environment with ambitious peers.
Requirements
Undergraduate degree, no subsequent experience necessary
Track record of strong academic performance (minimum GPA of 3.3)
Extracurricular achievement throughout school and university
Internship experience evidencing an interest in business
Outstanding communication skills
- An interest in working with Asia clients
Fluent English and Mandarin is required
Work authorization in the United States
We don't sponsor visas but will consider applicants with STEM/3 years OPT eligibility
Compensation and benefits
Expect total first-year compensation ranging from $90,000 (average performance) to $110,000 (very strong performance) consisting of (i) annual base salary of $75,000 and (ii) uncapped variable compensation linked to individual performance.
17 vacation days, in addition to 10 public holidays, and business closure during winter holiday week.
Competitive medical, dental, and vision insurance.
401(k) match – 4% of your total compensation matched dollar-for-dollar.
New York: Prime midtown office with state-of-the-art amenities; option to WFH each Friday.
AlphaSights is an equal-opportunity employer.
