Sr. Client Manager - Key Accounts

Become a part of our caring community and help us put health first
The Key Account Manager manages a Book of Business of national & Key Accounts in the Jumbo Account Segment. Develops and executes strategies for assigned client relationships to achieve membership retention, growth, and profitability targets.
Job Responsibilities:

• Meets retention, cross-sell and profitability objectives for assigned book of business (1000+ Ancillary).
• Acts as a strategic business partner to clients, agents, and consultants for positioning Humana's ancillary solutions, while meeting membership objectives.
• Seeks opportunities to execute cross sell strategies by adding new Humana lines of business.
• Coordinates the renewal process, including the formal Request for Proposal process with internal partners: Underwriting, Corporate Proposal Team, Account Installation, Service, Leadership team.

• Will support new business (including cross sales) endeavors and take lead for assigned client finalist presentations, coordinating with internal and external stakeholders, including Humana Senior Leadership team.

• Maintains the contractual obligations and reporting requirements of assigned Book of Business, including Performance Guarantees by working with the Humana functional areas to provide the required data. Will also be on point to work with the regulatory, compliance and legal departments to complete and execute agreements.
• In-depth analysis of reporting to consult clients with benefit and service solutions to support and expand Humana products and services.

• Main group contact for account installation, benefit plan changes, audits and special service requests, working alongside the service and customer service teams to meet Humana and client's expectations.
• Represents Humana at community events, associations and industry organizations related to our organizational goals.
• Understands the sensitive regulatory and procurement requirements to appropriately handle proposals and renewals in the Public Sector e.g. Florida Sunshine Law
• Works collaboratively with the Sales area to leverage relationships (references) and expertise to support potential new sales.
• Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling.
• Will work collaboratively with various departments for recommendations to support Humana and the client's strategic goals.
• Coordinates resources for client Open Enrollment, on site events and activities.
• Works closely with dedicated internal teams for assigned clients- On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations.
• Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite programs
• Leads the Open Enrollment discussion and strategy for assigned clients
• Strong understanding of Industry, market dynamics, including competition, trends, influencers and history.

Use your skills to make an impact
Requirements:

• Bachelor's degree or equivalent experience required
• 8+ years' experience selling within the Healthcare continuum to large employers.
• Experience with Public Sector preferred
• Understanding of employer procurement process
• Consultative selling background and experience
• Experience influencing C-suite Executives either directly or through a broker medium
• Executive presence
• Business and Financial Acumen
• Strong communicator- written, verbal and presentation skills
• Strong Negotiator
• Extremely organized.
• Develops positive, collaborative client relationships
• Travel required 30-50% in the TX and surrounding markets
• Active life and health license

Additional Information
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
#GroupBenefits
# LI-KR1
Scheduled Weekly Hours
40
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humanato take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.