BITCO Corporation, headquartered in Davenport, IA, is currently seeking aBilingualSr. Claims Representative, Workers' Compensationto join our branch office located inPasadena, Ca. With 11 branch offices in 10 states, BITCO provides quality insurance services to special industries including Construction, Energy, and Forest Products.

Position Summary:

This position handles workers compensation claims across multiple jurisdictions. This includes assessing claim coverage and compensability, including reserving, investigating, evaluating, and effectively resolving all assigned claims in a timely manner according to company and regulatory guidelines. Provides a high level of customer service to internal and external business partners. Potential opportunity to expand experience and learn multiple lines of coverage.

Primary Responsibilities:

• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiates, including through mediation, arbitration, or other court-supervised settlement efforts, settles, and resolves claims with claimants, and their lawyers; provides appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provides direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
• Other duties as assigned

Qualifications:

• Minimum of 5 years of experience with the following:
  • Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
  • Claims Administration – Reports, review and set reserves, compliance knowledge of laws and procedures, including lost time, serious injury, and litigated claims
  • Litigation management – work with defense counsel and experts to resolve litigated claims
• Knowledge of coverage, negligence principles, investigation and negotiation techniques
• Experience in CA workers compensation required
• Ability to obtain and maintain state adjusting licenses, as needed
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
• Ability to manage and organize workload of multiple tasks simultaneously
• Excellent judgement, negotiation, and decision making skills
• Must be able to travel, potentially overnight
• Bilingual in English/Spanish is required (Both verbal and written communication is required)

Salary Range:

$65,000-$100,000, commensurate with experience.

Benefits:

• Competitive salary and benefits
• Paid vacation and 12 paid holidays a year
• Health, dental, and vision insurance
• Company paid life insurance – 2x annual earnings
• Old Republic 401(k) Savings and Profit Sharing Plan
• Education and training opportunities
• Insurance designations encouraged with financial assistance available
• Daily two-hour flexible start and end time for 7.5-hour workday
• Employee Fitness Program