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Form of workJob Description
SunPlus Data Group is looking for a Sr. Telecommunications Specialist with Avaya experience to work for the State of VA in North Chesterfield
- Pay rate is: $62 W2 hourly and $70 hourly 1099
- Guaranteed 40 hours per week
- Monday-Friday 8 AM - 5 PM with call rotation
- 6 months with possible extension long term
- Job # 730796
**This position is 100% onsite including driving to other sites within the County area. Mileage is reimbursed
RESPONSIBILITIES:
Role will work out of the IST office and as well as remotely via Microsoft Teams. Maintain a high level of support and customer services to end users and projects.
Maintain IST Help Desk, Voice Services request (SLA)service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail.
Performs basic operation, monitoring, troubleshooting, moves adds and changes. Identifies and resolves complex and basic communications problems.
Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for voice client application problems.
Installs, test and upgrade new and existing hardware/software. Reviews and recommends procurement of information technology equipment.
Multi-tasking and ability to prioritize as needed with shifting responsibilities. Maintains the necessary security controls over software and PII.
Participate in Team Meetings and other Voice Service support meetings as required. Prepare update status reports, and evaluations on end of task results or project findings.
Conducts on-site surveys for wireline and wireless support activity or new construction.
Administration, maintenance, and installation of Avaya products. Diagnosis, repair analog, digital, VOIP and SIP technologies.
Communicates with end users to determine requested support.
REQUIRED SKILLS:
- Critical thinking, analytical, absolute problem solving
- Excellent written and verbal communication skills
- Avaya Aura Core Solution components in VM environment
- Administering System Manager, Communication Manager, Session Manager
- Communication Manager Feature Description and Implementation.
- Application Enablement Services, WebLM, Certificate management
- Communication Manager, Branch Gateways and Servers Maintenance Alarms
- Branch Gateways and Servers Maintenance Procedures
- Avaya Site Administration, IP Office Manager
- Administering Call Management System (CMS) Agents & (CMS) Supervison
- Linux CMS Software Installation, Maintenance, and Troubleshooting
Over the last 20 years, SunPlus Data Group has grown from a five-person technology company to a full-blown consulting and project management consultancy firm. SunPlus consultants have logged thousands of billable hours working with diverse clients nationwide.
SunPlus Data Group, Inc is an SBA 8(a) Certified, GSA schedule holder and Minority Owned firm based in Atlanta, GA providing services to our clients all over the United States.
