Telecommunications Specialist - Intermediate

Job Description:Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more. Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology. In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional NetworkEnterprise Center for the National Capital Region (RNEC-NCR), we are currently seeking aTelecommunications Specialist II (Intermediate Level) with a minimum of five (5) years' experience working in the areas and performing the types of actions listed in the following Essential Functions and Competencies discussions. The customer is seeking a Telecommunications Specialist II to implement Senior Telecommunications Specialist guidance for designing, developing and testing telecommunications software solutions, reviewing, analyzing, evaluating, and maintaining the telecommunications system, training customers on telecommunications features and functionality, installing, maintaining, troubleshooting, and repairing telecommunications equipment, examining new services offered by vendors and making recommendations to government stakeholders. The successful candidate will have a Secret security clearance. Must be IAT-II certified (Network Environments). Must have excellent communication skills (oral and written to adequately conduct training, interact with the government customer and to accommodate possible interactions with senior government officials. Preferred certifications are: BICSI Master Instructor or BICSI Certifications in Fiber, Broadband and FTTx, FOA (Fiber Optic Association) - Certified FiberOptic Technician Specialist and Instructor certification or ETA Fiber Optic Certifications in FTx (antenna, curb, home and DAS), Train the Trainer certified in Fiber Optics, OSHA 30/500/501 certified in Construction (one of these options), Network+, Security+, A certification (CompTIA). Essential Functions o Implements Senior Telecommunications Specialist guidance for: - Supporting Installation Campus Area Network (ICAN) by accomplishing activities such as, supporting and documenting the design and configuration of user facility IT infrastructure to support voice, video and data including layers 1 through 7 of the Open Systems Interconnection (OSI) Basic Reference Model for common user voice/video networks or layers 1 through 4 of the OSI Basic Reference Model (infrastructure includes cabling, fiber and Ethernet cabling up to the DISN, TLA, POP's and user equipment), supporting design of the future network and telecommunications requirements including network switches, servers, cable management systems and other network enhancements, also supporting the migration of services and servers to enterprise platforms, - Supporting the Telecommunications Services Control Office (TSCO) by accomplishing activities such as, developing, coordinating, and implementing specific aspects of administrative telecommunications requirements for serviced Department of Defense (DoD) users supported by the RNEC-NCR to include Forts Belvoir, AP Hill, Meade, and Joint Base Myer Henderson Hall, reviewing, analyzing, recommending, and implementing communications specific aspects of equipment configurations for new buildings or new occupancy of floor space, reviewing common-user transmission requirements to include conducting physical surveys, validating line and device usage, and customer requirement studies to determine equipment/line requirements in association with moves, changes, and rearrangements, developing cost comparisons to ensure the most cost-effective plans are implemented and balanced against changing and new technology, coordinating major telecommunications changes with Telephone Control Officers (TCO), vendors, management, and other appropriate staff members., consulting with user activities in areas in which telecommunications equipment could provide more efficient service, monitoring all aspects of telephone services for selected Billing Account Codes (BAC) and facilitates analysis of such issues as number of lines, volume of calls, and associated costs to determine the most efficient and cost effective circuit configurations, training customer TCOs, information managers, and leadership on RNEC-NCR telecommunications policies/procedures; facilitates random station equipment inventories at selected customer locations to ensure station equipment billing is accurate; coordinating billing discrepancies/resolutions between the vendor and the appropriate RNEC-NCR staff; providing assistance on related service orders, billing, and funding issues, as necessary to include verification and/or certification of delivery of equipment and services. Accessing, operating, and managing data in Telephone Management Systems (TMS) using a variety of applications, participating in working groups, committees, subcommittees, and other stakeholder groups to articulate the Government's positions and policies and provide technical information only in accordance with Government directions, reviewing and analyzing current procedures and policies dealing with telecommunications requirements and specifications, and developing new procedures and making recommendations to government on possible changes to policies and procedures, - Supporting Voice over Internet Protocol (VoIP) Services by accomplishing activities such as, supporting the AVAYA/CISCO network switch and provide remote support to Fort AP Hill on an emergency basis as directed by the Government representative. Offsite support will be required when onsite means of support have been exhausted, supporting Unified Capabilities to include Voice over Internet Protocol (VoIP) and Voice over Secret Internet Protocol (VoSIP) or Enterprise Classified Voice over Internet Protocol (ECVoIP) devices, supporting the design and configuration of user facility IT infrastructure to support voice and video. This includes layers 1 through 7 of the Open Systems Interconnection (OSI) Basic Reference Model for common user voice/video networks or layers 1 through 4 of the OSI Basic Reference Model. Telecommunications infrastructure includes fiber and Ethernet cabling up to the user desktop. Support for the design of the future network and telecommunications requirements includes telecommunications rooms (TR), network switches, servers, SANs, cable management systems and other network enhancements. supporting the migration of services and servers to enterprise platforms, the VoIP telecommunication specialist verifies the functionality of both physical and virtual servers through VMware VSphere tool, maintaining, configuring and testing Cisco Prime Collaboration Assurance (CPCA) and Cisco Prime Collaboration Provisioning (CPCP), providing 1st and 2nd support to users globally utilizing Cisco Call Manager 10.5.2 - 11.5, Cisco Unity 10.5.2 - 11.5, Avaya CM 4.0 and Avaya CM 6.0, managing and maintaining analog fax lines, voicemails, Auto Attendants, phone setup, and alarms/alerts, provisioning and supporting the existing infrastructure of Cisco and Avaya Voice adds, moves, and changes to Voice Gateways, CTI Agent, Cisco Switch,T1s, and Call Routing, basing support on experience with Cisco Unity, Presence, and LDAP synchronization, CME, Gatekeeper, and CUBE Gateway functions, SIP, MGCP, SCCP, and H.323 protocols, updating and closing Remedy tickets in accordance with TMS, provisioning phone and user profiles, speed dials, and name changes with CUCM, and voicemail on Unity Connection, accomplishing programing call routing to multiple clusters through the Cisco SME, reviewing and validating the organization's understanding of customer design requirements as well as recommended process changes, writing technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC & ICM, managing day-to-day client and internal service requests and documenting all services performed, working on design and implementation of the Dial-plan for Inbound and Outbound calls in CUCM Clusters, configuring dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles, developing and maintaining support documentation including support guides, knowledge base articles, procedures, and online customer information, troubleshooting voice gateways/routers parameters, analyzing problems with Telephony and Data Network equipment, programming IP telephones (CiscoVIPER, Avaya etc) and connectivity to LAN network, performing duties within the confines of Quality Assurance programs and customer survey process improvement programs, participating in projects ranging from expansion of a single line card or trunk, analyzing the current telephone and network infrastructure and identify gaps that would prevent the successful migration from the legacy voice system to a VoIP centric system, evaluating and diagnosing call routing and performance and to recommend and implement solutions, maintaining and administering network infrastructure standards, documentation and fault tolerance. Monitoring, managing, and troubleshooting Cisco CUCM and Avaya/Nortel devices (AS5300, CS2100, CM4, CM6 VOIP, Cisco routers, switches, firewalls, etc.). Perform telecommunications services for conferences and special events, validating and coordinating scheduled maintenance on Transport System, performing/supporting Transport Services integration testing as required and assisting in development and implementation of technical operational procedures, standards and templates for Cisco CUCM VoIP deployments to customer sites utilizing the established process and procedures,. providing advice and technical guidance to installation systems personnel on automated data telecommunications systems, equipment procedures, and techniques, maintaining the Voice Network compliancy with applicable DoD, Department of the Army Directives and reports any discrepancies to the applicable system owner in accordance with RNEC procedures, providing Voice engineering in support of new Cisco Deployment to support the NEC-NCR Mission Partners, installing, troubleshooting, and testing all parts of a TDM phone, to include inside outside plant infrastructure, using Cisco Prime Collaboration Assurance and Cisco Prime Collaboration Provisioning to troubleshoot and configure CUCM equipment, providing 1st, tier support to Users Globally utilizing Cisco Call Manager (CM), Cisco Unity, Avaya and Avaya CM, managing and maintaining analog fax lines, Voicemails, Auto Attendants, phone setup, and alarms/alerts, provisioning and supporting the existing infrastructure of Cisco and Avaya Voice system, reviewing and validating understanding of customer design requirements as well as recommended process changes. Competencies o Must obtain and maintain a Secret security clearance. o Must have a minimum of eight (8) years' relevant experience (See, Essential Functions as well as this section) o Must have IAT-II certification (Networking Environments) (See DoD 8570 IAT Certification and Requirements) o Must have excellent communication skills (oral and written) to adequately conduct training, interact with the government customer and to accommodate possible interactions with senior government officials. o Preferred certifications are: BICSI Master Instructor or BICSI Certifications in Fiber, Broadband and FTTx, FOA (Fiber Optic Association) - Certified FiberOptic Technician Specialist and Instructor certification or ETA Fiber Optic Certifications in FTx (antenna, curb, home and DAS), Train the Trainer certified in Fiber Optics, OSHA 30/500/501 certified in Construction (one of these options), Network+, Security+, A certification (CompTIA) Supervisory Responsibility Supervisory actions are required for this position. Work Environment This job operates in a professional office environment within the continental US with occasional travel to offices within the National Capital Region and Georgia. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. o Must be able to remain in a stationary position 75% of the time. o Occasionally moves about inside the office to access file cabinets, office machinery, etc. o Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. o Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly. o Frequently moves standard office equipment up to 25 pounds. o Must be able to work indoor conditions 90% of the time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type/Expected Hours of Work This is a full-time position. Typical days and hours of work are Monday through Friday, between the core hours of 6: 00 a.m. to 6: 00 p.m. Evening and weekend hours required, as required by business need. Travel Travel is primarily local during the business day, although some out of the area travel and overnight may be expected. Experience o A minimum of eight (8) years' relevant experience is required for this position (See , Essential Functions and Competencies sections) Education o Bachelor of Science (BS) degree in Information Technology, Information Security or a related field Additional Eligibility Qualifications o Must have IAT-II certification (Networking Environments) o Must have excellent communication skills (oral and written) to adequately conduct training, interact with the government customer and to accommodate possible interactions with senior government officials. o Preferred certifications are: BICSI Master Instructor or BICSI Certifications in Fiber, Broadband and FTTx, FOA (Fiber Optic Association) - Certified FiberOptic Technician Specialist and Instructor certification or ETA Fiber Optic Certifications in FTx (antenna, curb, home and DAS), Train the Trainer certified in Fiber Optics, OSHA 30/500/501 certified in Construction (one of these options), Network+, Security+, A certification (CompTIA) Oneida Technical Solution