Job description
Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM systemWork with application equipment to provide solutions to enhance customer adhesive related processes Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleaguesReports quality issues / customes claims to relevant parts of the organization (incl. CCMS/CAPRIS)Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers Responsible for products application / technical training and coaching of field sales forces and customers Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accountsTraveling of up to 20% can be part of your roleBenefits
BS Chemical Engineering, Chemistry or similar. 3-4 years of industry experiences preferred. Demonstrated ability of organizational, project, and time management skills. Demonstrated ability to partner with other team members in product development programs. Experience in writing technical papers or reports as well presenting results to a technical team. Ability to multi-task with strong analytical and mechanical skills. Aptitude and ability to operate various adhesive applications equipment. Solid interpersonal skills. Must be able to work as a team member and independently on multi-task assignments. Effective Problem solving, verbal and communication skills. Microsoft office
Address
Form of work
Irvine, CA
