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Form of workJob Description
We are currently seeking a Field Application Engineer to join our growing Customer Support team in sunny San Diego. If you enjoy working in a fast-paced team environment, submit your application today and be a part of our great team!
Quake Global is the leading manufacturer of Machine to Machine (M2M) Modems for advanced data acquisition through Satellite, Cellular, Wi-Fi, BLE and GPS. Quake provides powerful solutions for asset management and monitoring utilizing RFID and BLE technologies. With headquarters in San Diego, California, we offer an extensive array of solutions, products, and design services for Healthcare and Senior Living, and Industrial marketplace.
The Field Applications Engineer relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks, to include duplication of customer complaints and failures, be able to pass information to internal engineering when required and be able to work under general supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Provide feedback to aid in the design and development of equipment and systems, also assists with integration of existing systems to fulfill the needs of customers.
· Act as the technical liaison to support the sales team and their efforts.
· Provide training to customers.
· Perform variety of tasks, to include duplication of customer complaints and failures.
· Ability to occasionally work offset hours to work with customers.
· Respond to customer queries with accurate responses in a timely manner.
· Become the Subject Matter Expert (SME) for Quake Products and Quake designed products.
· Occasional travel will be required.
QUALIFICATIONS:
· Bachelor’s Degree in Electrical Engineering or Computer Science
· 3-5 years of experience in the field or in a related area is preferred.
· Well-rounded in hardware and software.
· C programming skill set with emphasis on custom applications
· Linux Programming with emphasis on application development
· Familiarity with RS-232, CAN, DIO, ADC
