Spring 2024 Premium Experience Intern| Chartway Arena @ Old Dominion University

Oak View Group

Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information atOakViewGroup.com, and follow OVG onFacebook,Instagram,Twitter, andLinkedIn. 

Overview

This internship will provide experience with assisting the Premium Experience team as well as the box office with sales and service projects, Box Office management, event day operations, as well as CRM management. Intern will gain a working knowledge of client management, event day operations, Salesforce, and Paciolan ticketing system. The intern will receive training in a wide variety of areas, including Box Office operations, sales and marketing, and event-day logistics. The intern will receive valuable experience working with VIP clientele. This internship will leave the candidate prepared for a future career in the industry.

Internship details:

• Pay: $15 per hour
• 15-25 hours a week, depending on event schedule.
• Internship Dates: Spring Semester (December/January-April)
• Location: Chartway Arena, Old Dominion University Campus

About the Venue

Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG360 since it opened in 2002, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country.  Chartway Arena is home to Old Dominion Monarch Men's and Women's basketball, as well as concerts, family shows and other attractions for the Hampton Roads area. Visit www.chartwayarena.com for more information on upcoming events.  

Responsibilities

• Assist Premium team with game/event day operations and hospitality in all Premium spaces, including during ODU Basketball games and during concerts and other events. Duties include managing VIP entry program, contributing to VIP hospitality environment and troubleshooting VIP ticket problems.
• Conduct research efforts for current and future Premium and Group sales campaigns.
• Help develop Premium Experience Program elements and shape the future of the Program.
• Assist with prospecting and lead development for Premium and Group sales.
• Answer customer questions and assist with needs and requests during events
• Learn Salesforce CRM and Paciolan Ticketing software to help with maintaining current information and processing ticket requests.
• Assist with other Premium and Box Office duties as needed.
• Ability and willingness to work extensive evening/weekend events.

Qualifications

• Must be a current college junior, senior, or graduate student (as of Spring 2024). Preferred to be seeking an internship to satisfy class credit requirement.
• Minimum of 15 hours/week. Extensive weekend and evening work will be required.
• Proficient in Microsoft Word, Excel, PowerPoint required.
• Ability to communicate with employees, customers, and venue partners in a clear, business-like and respectful manner.
• Previous experience in a customer service-based industry is preferred.
• Must be outgoing, creative, hard-working independent thinker who is interested in a future career in the Sports/Entertainment Sales and Hospitality industry.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Employment Type: OTHER