Sports & Entertainment Call Center Agent/Support Admin

GENERAL DESCRIPTION:

Andy Frain Services is the Private Security provider for Dallas Fair Park in Dallas,TX. Event / Admin Support will provide administrative and clerical support within the office. Admin Support is tasked to schedule AFS staff to fill all event shifts using our scheduling system and effectively communicate schedules to staff via email, phone, or in person. Works event days to clock staff in/out and get them uniformed.

RESPONSIBILITIES/DUTIES:

Essential functions may vary depending on weekly goals, organizational structure, or business needs. Reasonable accommodation may allow individuals to perform the job's essential functions. The skills needed to perform this job are:

• Strong Customer Service skills are a must.
• Field emails and calls for schedule updates and changes.
• Point of contact for new schedule requests and fulfillment will maintain appropriate supply levels to support operational needs.
• Communicate effectively to management regarding schedule status.
• Carries out all responsibilities in an honest, ethical, and professional manner.
• Provide scheduling support to employees or applicants via phone.
• Present a professional and pleasant image of the product and company.
• Exceed expectations with outstanding customer service.
• Train in IdentoGo for fingerprinting.
• Provide support on event days as instructed by the Business Services Coordinator.

MINIMUM QUALIFICATIONS:

The following are the minimum qualifications that an individual needs to perform the duties and responsibilities of this position successfully.

• High School Diploma required, Associate degree preferred, or equivalent experience.
• Knowledgeable with standard office machines (fax, photocopy, scanner, telephone systems).
• Demonstrated knowledge of office administrative duties.
• Ability to learn company-provided software.
• Basic knowledge of Microsoft Word/Excel/Outlook/Teams
• Previous experience with a strong focus on customer service, Call Centers, high volume employee or customer outreach.
• Must be a process-focused individual able to multi-task in challenging, sometimes situations.
• Must be able to adapt quickly and follow directions easily.

Skills/Abilities:

• Strong customer service orientation, exemplifying our Mission Statement.
• Strong self-motivation, resourcefulness, and organization skills.
• Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, get along with other employees, follow directions and continually improve.
• Evidence of ability to work autonomously using sound judgment in a team-oriented management environment.
• Work with a sense of urgency when given project deadlines.
• Strong oral and written communication skills.
• Strong computer skills required with emphasis on MS Office products (Word, Excel, PowerPoint, and Outlook).
• Math skills include calculating fractions and percentages.
• Ability to thrive in a high call volume team environment.

PHYSICAL DEMANDS:

In general, the following physical demands represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak, and write clearly to communicate with employees and other customers.
• Pushing/pulling/carrying lifting may include up to 25 pounds (event evacuation) and stair climbing.
• Ability to sit, twist, turn, and bend as required to perform duties within the facility.
• Must be capable of sitting or standing for long periods.

WORK ENVIRONMENT:

In general, the following conditions of the work environment represent those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may allow differently-abled individuals to complete the job's essential functions within the environment.

• The office is clean, orderly, adequately lighted, and ventilated. Noise levels are considered low to moderate.
• The event environment varies based on the venue and event. Noise levels are considered low to high depending on the type of event.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person