Address
Form of workTitle: Specialty Office Supervisor
Location: Laguna Hills, CA
Department: Oncology Specialty
Status: Full-Time
Shift: Day
Pay Range*: $27.26/hr - $39.52/hr
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary: Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.
Position Summary
Supervise, coordinate and facilitate the Specialty Office operations of the clinical site(s) utilizing the five (5) Simply Better steps with every patient and team member interaction.
Essential Functions and Responsibilities of the Job
- Float to Front Office positions as needed.
- Be a role model and resource for Front Office specialty functions.
- Maintain working knowledge and ability to perform any job task supervised.
- Adhere to Leader Standard Work.
- Ensure efficient daily department operations.
- Actively lead and participate in management and team huddles.
- Foster an environment that maximizes employee engagement and communication.
- Collaborate with all departments to coordinate patient care in conjunction with Providers and support services.
- Promote Organizational Strategic Goals & Expectations.
- Interview and hire the best-qualified candidates for department openings. Develop staff by offering training and educational opportunities both inside and outside of department.
- Evaluate and ensure front office specialty staff competency. Identify performance issues; escalate and manage in conjunction with Practice Manager.
- Recognize staff performance and manage employee relations.
- Identify improvement opportunities and escalate to appropriate management resource.
- Ensure accurate financial reconciliation issues.
- Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
- "Other duties as assigned".
Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Minimum Requirements
Experience
Two (2) year minimum in medical field preferably in an ambulatory care environment
Prior leadership experience preferred
Education
- High School graduate or equivalent required.
- AA or BA/BS degree preferred or equivalent experience.
- Current BLS for Healthcare Provider.
