Specialist - Learning & Development

The L&D Specialist assists the management team by facilitating all courses, reporting & tracking, and contributes to the design, development, and implementation of new courses.

Key Job Responsibilities

• Facilitates property-wide training to include new hire orientation, systems, guest service, division-wide or department-wide training and annual compliance training.
• Develops learning activities, handouts, audio-visual materials, instructor guides, job aids, quick guides, and the like.
• Develops (using the ADDIE model) and facilitates instructor-led in-person and virtual training programs for various business units.
• Produces and hosts external vendor content.
• Create engaging communication materials and strategies to market elective training to employees.
• Assists with monitoring and evaluating the effectiveness of trainings through knowledge and performance assessment and provides recommendations for improvement as needed.
• Assists with leading on-going Training Team projects to include Tuition Reimbursement, ESL and future employee programs.
• Effectively prioritize and manage multiple overlapping projects; Engage in self-directed work, project manage, drive deadlines and resources, and work with a high degree of initiative, attention to detail and personal responsibility.
• Stay up to date on new training methods and techniques to improve transfer of training, and overall quality, consistency, and timeliness.
• Maintain updated training records, training calendar, maintain training facilities and equipment including computer hardware and software.
• Performs additional responsibilities as needed or requested.

• Bachelor's degree in Business, Education, Human Resources or related field and 2-4 years of training/facilitating experience or hotel/casino operations experience (or an equivalent combination of training, education, and professional experience).
• Experience working with training design software and Learning Management Systems.
• Proven ability to engage adult learners using a variety of activities based on adult learning principles.
• Proven understanding of adult learning principles, ability to complete needs assessment, content development, coordination of logistics, facilitation, evaluation, and record keeping.
• Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.
• Advanced organizational and follow-up skills with the ability to handle multiple assignments
• Strong quality orientation and attention to detail.
• Demonstrated creativity and ability to design aesthetically engaging and effective materials.
• Advanced/Expert working knowledge of MS PowerPoint.
• Proficiency with Microsoft Office software to include Outlook, Word, Excel, and Teams.
• Must be able to work a flexible work schedule to support a 24/7 operation.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must model the ideal professional and polished appearance required by company guidelines.
• Must be 21 years of age or older.

Preferred Qualifications

• More than 5 years of experience in training and development.
• Experience with multimedia content creation
• Extensive knowledge of luxury service standards strongly preferred.
• Leadership training experience.
• L&D certifications and/or affiliations.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.