Spa Receptionist

Are you looking for a dynamic work environment which compensates you on success? Then look no further because Hand and Stone wants to talk to you!!

We are in search of a Sales Associate with potential growth opportunities for a long term role in a stable and positive environment. Our Sales Associates are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our sales associates schedule all of the service appointments. Most importantly, this position entails selling memberships and upselling services and gift cards to our clients.

You MUST have a POSITIVE ATTITUDE with excellent COMMUNICATION and SALESskills to join our team!

POSITION SUMMARY

• Meet membership sales goals
• Communicate sales promotions and service options with clients
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals and priorities assigned by management
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Communicate with both massage therapists and estheticians to maximize the appointment book
• Computer data entry

POSITION REQUIREMENTS

• Sales experience with proven results; membership sales is a plus
• Capability to work flexible hours including nights, weekends and some holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution
• Have reliable transportation to/from work

PREFERABLE QUALIFICATIONS

• Associate or Bachelor’s Degree
• 2+ years in sales
• Experience using Zenoti Spa computer software

To join our team, please submit a resume!

Job Types: Full-time, Part-time, Commission

Pay: We offer generous compensation/commission for sales results on top of hourly wages earned. Bonus is also awarded several times a year for sales challenges as well as points which are awarded weekly and can be used towards product and or services! There is also the potential for position growth to a lead sales associate position. The average range displayed includes hourly + commissions.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person