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SalaryResponsible for the reception area of the salon and spa. Provides courteous and efficient guest service from point of arrival through check-out. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding salon/spa services, booking all appointments, upselling spa treatments, and assisting in retail sales.
ESSENTIAL JOB FUNCTIONS:
- Responsible for checking spa guests in & out.
- Cash handling.
- Establishing forms of payment for services.
- Making reservations for all spa and treatments.
- Closing books at the end of the business day.
- Needs to be knowledgeable of other department’s services etc.
- Sales of spa merchandise.
- Checks in fitness center guests.
- Ability to read, write, speak and understand the English language to communicate effectively with guests and team members.
- Understanding of good health habits in terms of exercise and nutrition.
- Ability to effectively deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts Basic mathematical comprehension to understand the interpret numbers as they apply to operation in hotels, spas, salons, and health facilities
QUALIFICATIONS:
- High school diploma or equivalent.
- Hospitality or customer service or reception desk and/or salon/spa experience preferred.
- Cash handling experience required.
- Must have Health card.
- Must have enthusiasm and possess excellent customer skills.
- Must be detail oriented, friendly, outgoing and have excellent communication skills Strong organizational skills
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Able to lift up to 40 lbs. Able to stand for a long period of time (up to an average 8 hour shift).
Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
