Address
Form of work
SalaryAbout us
The Refuge Spa is a small company with a big heart. We serve as Renos Favorite Local Spa and offer the best customer service and most memorable spa experiences, located at The Renaissance Reno Downtown Hotel Reno.
Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check-out guests. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the reception area and maintain the spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets. Some evening and weekend shifts may be required. See our careers page for more info: https://www.therefugespa.com
Position Activities and Responsibilities:
- Acts as a skilled and gracious host to guests of the spa, insuring their complete comfort and satisfaction
- Schedules, confirms and guarantees all appointments according to the company protocols
- Provides thorough and knowledgeable explanations of the salon and spa’s services in order to maximize each sale and optimize customer satisfaction
- Provides sterling telephone service to customers
- Coordinates client appointment schedules to ensure smooth and efficient workflow
- Checks guests in and out
- Performs sales transactions, creates and takes responsibility for Point of Sale data, follows procedures and maintains high standard of accuracy
- Conducts walk-in retail sales
- Sells gift cards, advises on gift selection, maintains accurate gift sales data
- Facilitates effective workflow for internal customers (technical staff)
- Maintains a polished and professional personal image
- Displays masterful knowledge of spa experiences and menu
- Assists with inventory management and other organizational tasks
- Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
Desired Qualifications:
- Experience in front line guest service (Hospitality and Retail highly desired)
- High school diploma or college
- Computer skills and aptitude for mastering spa software
- Good selling abilities
- Professional image with gracious, warm, and genuine personality
- Skin care knowledge and understanding of the spa menu
- Good organizational skills and follow-through
- Able to multi-task and improvise
- Leadership and management skills
Behavioral Characteristics
- Strong guest service orientation
- Cheerful, upbeat personality
- Enjoys team environment and interaction with co- workers
- Excellent communication skills
- Flexible and cooperative
- High personal standards, good self-esteem
- High energy, able to work in fast-paced environment
- Good sense of time management
- Good sense of humor
- Self-motivated, driven and passionate about spa
- Seeks out knowledge and enjoys learning, strives for professional growth
Job Type: Full-time, weekend availability required
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Every weekend
- Morning shift
Work setting:
- In-person
Application Question(s):
- Are you available to work weekends?
Work Location: In person
