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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
MAJOR JOB DUTIES: Duties include, but are not limited to the following:
· Answer phone and books appointments for Spa/Salon facilities and services.
· Greet guests and offers assistance and/or instruction in the use of the Spa/Salon facilities and services.
· Oversee the Spa/Salon facilities and issues towels and equipment to guests.
· Collect fees for Spa/Salon services from hotel and non-hotel guests; handles retail sales.
· Maintain all Spa/Salon facilities in clean and attractive condition.
· Maintain stock levels for all facility supplies.
· Report any safety hazards to Supervisor.
· Must provide courteous and friendly service to all guests and staff.
· Perform related work as requested.
The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
EXPERIENCE: 1 year of customer service experience, preferably in a spa or related environment.
EDUCATION: High School Diploma or GED.
SKILLS: Excellent communication and customer service skills. Familiarity with various types of salon treatments and procedures. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to perform basic math and accurately handle cash and credit transactions. Skill in establishing and maintaining effective working relationships with staff and customers. Requires being flexible and on call 24 hours a day. General computer skills for entry of billings and invoices into system.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
