Spa Coordinator

Overview
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About Forefront Dermatology: Forefront Dermatology is a leading dermatology practice committed to providing comprehensive skincare solutions to our patients. With a focus on delivering exceptional patient care and utilizing cutting-edge dermatological techniques, we pride ourselves on maintaining a patient-centric approach to skincare.
Position Overview: We are currently seeking a dynamic and highly motivated Spa Coordinator to join our Englewood, CO clinic. The Spa Coordinator will be responsible for overseeing the daily operations of our spa, ensuring exceptional customer service, and coordinating appointments and schedules.
Responsibilities

1. Manage the spa concierge and greet and assist patients.
2. Provide expert advice to patients regarding company product lines, while encouraging and selling products.
3. Responsible for distributing online product orders.
4. Knowledge of all cosmetic procedures, spa treatments and provider specialties.
5. Educate patients on procedures and treatments and in the use of skin care products to increase sales of products and overall production.
6. Schedule appointments for patients in compliancy with provider guidelines, deposit recommendations, financing options and business needs.
7. Follow up on patient contacts, appointments and post care treatment regimens and long-term patient care plan.
8. Coordinate post treatment follow up as needed.
9. Utilize systems as needed for appointment tracking, patient follow up and determination of monthly figures, rebooking and opportunities.
10. Offer suggestions for improvements from time patient inquiry enters office, to consultation, to appointment, to follow up to future goals. For example, there is an opportunity to build a relationship with patients after their initial contact but before their consultation appointment.
11. Use email, phone and other online services to increase and maintain patient base.
12. Assist in coordinating marketing for skin care products, spa services and cosmetic treatments.
13. Assist in designing seasonally and event related product displays and online marketing campaigns.
14. Adherence to compliance and completion of compliance training.
15. Be competent in posting to and monitoring our social media platforms
16. Perform register transactions/sales
17. Performs other related duties as assigned.

Qualifications
Education

1. High school diploma, GED/HSED, or equivalent.
2. Bachelor's degree preferred.

Knowledge, Skills and Abilities

1. Must be detail oriented.
2. Must have excellent communication skills and the ability to communicate effectively orally and in writing.
3. Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
4. Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly.
5. Must possess excellent leadership, organizational, and computer skills.
6. Ability to work effectively and cooperatively with staff, board, clients, and the public.
7. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
8. Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
9. Ability to maintain confidentiality of information.

Physical Demands

1. Ability to communicate in an active multi-office environment.
2. Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).
3. Ability to communicate via telephone.
4. Ability to sit and/or stand for large portions of a workday.