Hotel Front Desk Room Coordinator $21

Job Title: Hotel Front Desk Room Coordinator

Salary/Shift: $21 Days/Swings

Status: Full Time and Part Time

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Flexible Schedules
• Career Advancement
• Beautiful, modern, fast paced work environment that you can take pride in
• Vibrant brand NEW hotel!

• Provide a warm welcome to our internal and external guests.
• Provide guests with directions as needed.
• Efficiently checking in/out guests, which involves retrieving the guest reservation, verifying special requests and accommodations, programming room keys, calculating room charges, making approved changes to guest’s accounts and collecting a form of payment for charges incurred.
• Handle large amounts of currency accurately and efficiently.
• Accurately taking and relaying guest requests to other departments such as Housekeeping, Engineering, Bell/Valet, VIP etc.
• Properly handle guest mail.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Answers the phone within three rings and with a smile.
• Performs other incidental and related duties as required and assigned.

• High School Diploma preferred.
• Experience preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to stand and for extended periods of time.
• Must be able to work all shifts, weekends and holidays.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Communication - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• 2 Weeks PTO within your first year of employment
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Relocation Reimbursement

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options – most GRAVE positions 100% Subsidized
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch we subsidize your bus transportation 80%!