Essential Functions:
- Be responsible for practicing, supporting, and promoting Thunder Valley Casino Resort’s "Winning Attitude" company-wide culture and demonstrating AAA Four Diamond service standards at all times.
- Issue Spa lockers, robes and slippers to Guests, and escort them to the lockers.
- Provide an orientation tour, explaining Spa amenities offered and answering Guests’ questions.
- Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker and facility area.
- Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
- Ensure adequate stock of supplies and equipment, and inform management when stock is low.
- Review Guest appointments and schedules as needed.
- Actively promote the Spa, treatments, services, sessions and retail, as well as programs, promotions and discounts as available.
- Develop professional relationship with regular Guests in order to provide personalized service tailored to individual Guests’ preferences.
- Maintain eye contact when addressing external and internal Guests, and develop professional relationships with regular clientele.
- Maintain complete confidentiality in all Guest matters in accordance with company policy.
- Handle Guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate, and immediate responses to all requests by Guests, ensuring complete satisfaction.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in, and support training and staff meetings for the Spa.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the Spa that require attention.
- Be responsible for knowing the location of the Safety Data Sheet binder and understanding the Safety Data Sheets for hazardous chemicals used within the Spa.
- One (1) year of customer service experience in a spa or resort environment is preferred.
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
- Must be a team player.
- Must be at least 18 years of age.
- Must be able to obtain UAIC Tribal Gaming License.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.- Must be able to lift and move 10 lbs.
- Must be able to stand for the duration of shift.
- Manual dexterity to operate job related equipment.
If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!