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SalaryOverview:
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
#Terranea
Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to Locker Room needs, maintain proper inventory of supplies and amenities
- Welcoming guests
- Communicate and describe the spa offerings and their benefits.
- Maintain an understanding and knowledge of the spa industry.
- Communicate all spa protocols and procedures to guests.
- Provide all guests with an introduction to the spa facilities
- Service guests: beverages and miscellaneous items
- Oversee guest treatment schedule; Ensure guests are picked up on time by provider.
- Maintain cleanliness of Spa Locker Room, wet facilities and lounges.
- Maintain cleanliness of restrooms and relaxation lounge.
- Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties).
- Handling of clean and soiled linen and terry.
- Maintain a friendly and helpful attitude with guests and other staff members.
- Must have ability to multi- task
- Must have ability to focus attention on 'details'
- Requisition supplies and spa collateral.
- Participate in scheduled meetings and trainings as requested.
- Conduct inventory of products and supplies.
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
- Be courteous to all guests and coworkers
Additional Duties & Responsibilities:
- Maintain the company image and vision statement
- Make optimal use of financial resources
- Participate in ongoing training and encourage the personal development of each associate
- To provide an exceptional guest experience
- Practice effective listening: (seek to understand)
- Perform related duties as required
- Perform duties in a safe manner, routinely observing all safety procedures. Report all accidents and injuries in a timely manner
- Must have basic knowledge of cleaning and organizing
- Must be able to speak, comprehend, read, and write English
- Must have strong customer service skills
- Must have strong communication skills
- Must have ability to implement and uphold service standards
- Must have ability to prioritize and organize work assignments
- Must have ability to interact with all associates and resort guests
- Must be able to effectively handle stressful, high-pressure situations
- Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
- Must be able to stand or walk for long periods of time
Experience, Education, & Licensure:
- High School education or equivalent
- Experience in the hospitality industry (preferred)
Compensation
Base Pay Start Rate: $17.50/Hr. + Included in the service charge distribution
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
#Terranea
