Spa Attendant

Title:Spa Attendant

Reports to: Spa & Wellness Manager, Spa Supervisor

Position Type: Part-Time

Job Summary: As a member of the Hacienda Spa team, this role plays an integral role in representing the Los Poblanos brand and our unique well-being model. This position will enrich the guest experience by connecting guests to our historic property and organic farm through spa and wellness services. This position is responsible for welcoming guests to the spa, making them feel comfortable, and providing them with highest standards of hospitality and professionalism. This individual will support the spa operation by welcoming guests, orientating them to the spa facilities, communicating and accommodating guest requests, and keeping guest areas neat, clean, and stocked with amenities.

Essential Job Functions:

· Provide orientation tour of spa facility, explaining spa amenities and answering guests’ questions.

· Greet and acknowledge guests by name.

· Issue and track spa lockers, robes, and slippers.

· Maintain a safe, clean, stocked, and well-organized spa environment through consistent monitoring of guest areas.

· Gather, sort and distribute soiled and clean linen.

· Assist in the preparation and delivering of special request items.

· Stock and maintain adequate inventory of supplies. Communicate to management when stock is low.

· Utilize spa software system with skill and proficiency, documenting guest information as directed.

· Ensure guest treatment schedules run on time. Communicate to management when delays occur.

· Provide accurate, appropriate, and immediate responses to guest requests.

· Strive to create a personalized experience for every guest.

· Handle guests’ questions and concerns professionally and courteously.

· Actively promote spa treatments, wellness offerings, promotions, and general property information.

· Assist with the set-up and coordination of wellness activities and retreats.

· Develop ability to work without constant direct supervision.

· Regularly attendant and participate in spa trainings and meetings.

· Follow opening and closing checklist as assigned by management.

· Maintain a positive attitude and work within the culture established by Los Poblanos.

· Be on time for scheduled shift and uphold a good attendance record.

· Assist in all areas of spa operation as requested by management.

Duties & Responsibilities:

· Act as a positive role model and ambassador for Los Poblanos and the Hacienda Spa.

· Maintain accurate and up-to-date knowledge of the property, products, and service available throughout the business.

· Share and historical and cultural information about Los Poblanos with guests, when appropriate.

· Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.

· Collaboration and partnering – Identifies opportunities and take action to build relationships between individuals, teams, departments, units, or organizations to help achieve business goals.

· Communicate to management all occurrences involving staff or guests that require attention immediately.

Requirements:

· Stand for long periods of time.

· Regularly lift and/ or move 15 pounds.

· Possess a cooperative and positive attitude.

· Detail-oriented and can multi-task.

· Interact professionally and with sensitivity to the needs of the guests and co-workers.

· Must be available to work varying shifts such as: nights, weekends, and holidays.

· Must have 2+ years customer service experience.

· A passion for well-being and understanding of Los Poblanos values.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Shift:

• 8 hour shift

Work Location: In person