Spa Associate

Spa Associate/Coordinator

Serenity Salt Spa is Harford County’s 1st Himalayan Salt Therapy and Wellness Spa with a high-growth, natural therapy facility located in Forest Hill.

We are a team committed to providing the best experience possible for our clients and their families. Our success comes from a client-first, service philosophy based on professionalism, integrity, excellence, hard work, and continual improvement.

The perfect team member has excellent customer service skills, a passion for helping people, a belief that natural and drug-free therapies can improve someone's health and that Reiki/Energy Healing plays a role in overall wellness, and an openness to learn, grow, and contribute in a team enviroment.

Duties:

• Greet each customer professionally, escort all clients through the spa, and give spa tours when necessary.
• Answering telephones and tend to walk-in customers
• Schedule appointments and manage the spa's booking system
• Assist clients with check-in and check-out procedures
• Answer client inquiries and provide information about spa services and products
• Handle all POS transactions including opening and closing of the register.
• Promote and sell spa products, memberships, packages, gift cards, and specials
• Provide recommendations on additional services and products
• Maintain and ensure a clean, orderly, and organized spa environment and fully stocked shelves
• Manage Inventory and supplies
• Perform Administrative Tasks
• Cross-train and complete duties assigned by the Spa Manager.
• Assist with setting up, starting, and finishing treatments
• Coordinate Promotional Sales displays and actively find creative ways to market the spa.
• Data entry

Experience and Job Requirements

• Strong time management. multitasking and organizational skills are essential.
• Have at least a high school diploma or a GED.
• At least one year of experience in customer service, hospitality, or the spa industry.
• Knowledge of Microsoft Office applications, Canva, and Facebook Business Suite, Constant Contact (willing to train)
• Previous Spa experience is preferred, but not required.

To Succeed in This Role

• Excellent personal appearance
• Reliable and trustworthy
• Have a self-starter approach, be proactive in your work and have excellent communication skills
• Have a personable approach and the ability to adapt in a fast-paced business.
• Ability to work rotating weekends and vendor events

Candidates with certification in wellness or practitioners in licensed treatments and therapies are at an advantage and the tasks can be adjusted to ensure time for services

Spa Hours and Work Schedule

• Tuesday 11 a -7 p, Wednesday, Thursday & Friday 10 a – 7 p & Saturday 9 a - 3 p.
• Schedules may vary to accommodate the opening and closing of the spa facility.
• Special Events may also affect schedules

Benefits

• The ability to utilize spa services and treatments at no charge
• Employee and family discounts
• Stress-Free and Drama-Free work enviroment.
• Hourly and Commission Pay and Tips - paid on a W-9 Form
• No taxes taken out of weekly compensation
• Education and growth opportunities available
• Schedule flexibility with notice

The position starts at $12.50 per hour during training, with increase following.

Join our team as a Spa Associate/Coordinator and be part of creating a relaxing and healing oasis for our clients.

Due to the nature of the business - walk-in interviews are not available. Send resumes and other pertinent information to relax@serenitysaltspa.net

Good customer service skills are essential with the end goal of crafting a positive, rewarding spa experience that satisfies customers.

EOE

Job Type: Part-time

Pay: $12.50 - $14.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Weekly day range:

• Rotating weekends
• Weekends as needed

Work Location: In person