Solutions Specialist - Hybrid

Who We Are

We are an HR services firm specializing in HR consulting, payroll, benefits administration, and employee services. We elevate the operations of small to midmarket businesses by saving time, ensuring compliance and helping clients grow and scale their business so they can achieve their desired business outcomes. We are committed to our people first culture, where our team feels accepted for who they are and valued for their impact on our purpose: To deliver what matters through authentic connections and relentless accountability. We believe we get great results because of great people. Our foundation is made up of our following core values, which authentically define how we serve, behave, and interact on a day-to-day basis:

Servant's Heart Trust Accountability Curiosity Kaizen

Benefits of Working at WayRoll HR

• We believe you bring your whole self to work, and we care about your professional, personal, and well-being growth.
• Full support and career development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey.
• A diverse and inclusive community of belonging, where you will be empowered to bring ideas to the table and encouraged to take initiative.
• Generous total rewards plan comprising of:
  • Health benefits
  • Employer paid STD and LTD
  • 401k
  • Competitive compensation package
  • PTO
  • Schedule flexibility with hybrid work environment

Who We are Looking For

In terms of cultural fit, you must be self-motivated, open minded, and curious. You are energized by being a part of an organization focused on service excellence to our partners and clients. Additionally, you thrive in a team environment with a proactive approach to collaboration, supporting others, and sharing ideas.

Position Summary

The Solutions Specialist plays a crucial role in leading the project management and setup of client benefit plans and workflows in isolved People cloud (our HRIS/HCM software). They will work closely with new and existing clients and brokers to gather and understand plan design details and ensure a seamless enrollment experience for employees. Additionally, they collaborate closely with internal teams and our vendors/partners to configure and maintain various file feed connections and serve as back-up support for the implementation process and payroll processing for new and existing clients.

Essential Responsibilities and duties

The essential functions include, but are not limited to the following:

• Benefits Administration
  • Responsible for the timely and accurate setup of client benefit plans in isolved - full implementation of benefit plan rules, details, rates, text and documents.
  • Assist implementation and coordinate with client stakeholders and brokers to gather all necessary client information and plan design details required to implement benefit programs.
  • Identify, communicate, and mitigate benefits implementation project risks.
  • Contribute to the evolution and improvement of the benefit implementation process and how we can more efficiently meet the needs of the customer.
  • Assist in project managing the open enrollment process and creating workflows for new clients and existing clients during major annual enrollment periods.

• HRIS Implementation, Technology and Payroll Support
  • Project manage time and attendance module configuration in isolved for new clients. Provide training and support to end-users on time and attendance module setup, usage, and troubleshooting.
  • Configure and maintain file feed setups within isolved to transmit data accurately and security to other systems. Collaborate with vendors/partners as needed to establish and maintain file feed connections.
  • Configuring and testing GL accounts in the payroll system to ensure mapping aligns with client payroll data for accurate expense allocation and reporting. Review and update GL configurations to reflect changes in client needs.
  • Assist clients with generating and/or customizing reports to meet client specifications.
  • Serve as a point of contact for HRIS-related inquiries and provide timely resolution or escalate issues as necessary.
  • Serve as back-up support for new client implementations.
  • Serve as back-up support for payroll processing.
  • Stay apprised of ongoing isolved release notes and educate internal team members as needed.

Required Knowledge, Skills, and Abilities

• Demonstrated ability to behave consistently with the company's Purpose and Core Values.
• Ability to develop and maintain collaborative, authentic relationships with all levels within the organization and clients.
• Demonstrated time management skills, and ability to multi-task.
• Excellent communication skills and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Organized with attention to detail.
• Strong problem solving and critical thinking skills.
• Strong independent judgement and decision-making skills, even in the absence of information.
• Exceptional analytical skills.
• Relentless customer focus combined with a strong commitment to continuous improvement.
• Ability to work independently and with a high level of autonomy and discipline.
• Strong computer skills for working daily in HRIS/HCM software and Microsoft Office products including Excel, Word, and Outlook. Experience working with isolved People Cloud is a plus.

Education/Experience

• Payroll processing experience (min 3 years)
• Software implementation experience
• Benefits administration experience preferred
• Experience working with human capital management (HCM) systems, SaaS, CRM, or project management technology - experience working in isolved People Cloud is a plus.

Work Environment and Physical Demands

• This position operates in a hybrid work environment.
• This position routinely uses standard office equipment such as computers, phones, and photocopiers/printers.
• Travel within the US 10% of the time for client meetings and industry events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement: WayRoll HR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.